Nextthink Developer

Role Overview

We are looking for a skilled Nexthink Subject Matter Expert to design, deploy, and enhance solutions focused on endpoint analytics, digital employee experience (DEX), and automated troubleshooting by utilizing the Nexthink platform. The role capitalizes on device telemetry, user data, and remote actions to optimize IT operations and improve user productivity.

Key Responsibilities

• Implement and configure various components of the Nexthink platform such as Nexthink Collector, Engine, and Portal, enabling comprehensive data collection from endpoints covering applications, system behavior, and user interactions.
• Execute and support Nexthink deployments across diverse enterprise infrastructures.
• Evaluate endpoint performance metrics including CPU, memory, disk utilization, application crashes, responsiveness, and overall device health trends.
• Drive improvements in digital employee experience by analyzing DEX scores and collaboration efficiencies, providing actionable insights to Service Desk and IT Operations teams.
• Create and maintain Nexthink dashboards that report device health, endpoint and application performance (e.g., collaboration tools like Teams), and user experience metrics to facilitate real-time and executive-level monitoring.
• Develop and deploy automation scripts and remote actions on the Nexthink platform to enable automated remediation and one-click fixes for common issues, integrating these with ITSM tools such as ServiceNow and automation frameworks like OneEngine and TechBuddy.
• Utilize Nexthink's Data APIs including Export API and NQL to design data ingestion strategies, ensuring scalability via filtered datasets and near-real-time telemetry pipelines, including integration with data lakes.
• Collaborate with AIOps and AI teams to feed endpoint telemetry into analytics systems for anomaly detection, predictive analysis, and enabling intelligent automation and self-healing capabilities.
• Support troubleshooting and incident management by performing root cause analysis via correlation of logs, user activity, and device performance data, thereby accelerating issue resolution.
• Establish governance frameworks and best practices concerning data usage, retention, dashboard standards, secure data handling, and managing scalability challenges like data volume and API limitations.
• Engage with cross-functional stakeholders including Service Desk, IT operations, platform, automation teams, and business leaders to translate organizational needs into analytics and automation use cases within Nexthink.

Additional Information

Location options include Chennai, Hyderabad, and pan-India. Experience between 5 to 8 years is required.