Online Manager

About the Company

New World Te Atatū is launching a brand-new store in Auckland City, designed to lead innovation in grocery retail. The store focuses on delivering a fresh, inspiring, and reliable shopping environment with well-organized departments and a team deeply dedicated to outstanding customer service. The company emphasizes cultivating a culture of ownership, diligence, and high achievement, providing an encouraging workspace for career growth and development.

Role Overview

We are recruiting an experienced Online Manager to spearhead the launch and ongoing operations of our dedicated online shopping division. This position involves managing a purpose-built facility with a large fulfilment area, specialized customer collection bays, and advanced technological tools to support operations.

The Online Manager will direct daily activities of the online shopping team, guaranteeing the efficient and accurate fulfilment of customer orders, maintaining exceptional service standards, and ensuring prompt and accurate delivery schedules.

Key Responsibilities

• Lead and inspire the Online team to achieve outstanding operational outcomes.
• Manage processes including picking, packing, and order processing with precision.
• Track performance metrics, oversee staff scheduling and wage management, and uphold operational excellence.
• Handle customer queries and complaints professionally and empathetically.
• Collaborate closely with various store departments to ensure product information accuracy and proper store layout.
• Ensure the online department remains clean, safe, and properly equipped.
• Maintain clear and effective communication with customers, team members, and store leadership.

Candidate Profile

• Demonstrated strong leadership skills within team environments.
• Ability to manage time efficiently and juggle multiple tasks simultaneously.
• Dedication to delivering superior customer service.
• Physically fit and comfortable performing manual work.
• Experienced user of SAP software systems.
• Positive and proactive approach towards work challenges.

Employee Benefits

• Professional growth opportunities aimed at developing future leaders and store proprietors.
• Influence over store operations free from legacy system constraints.
• A work culture that rewards initiative, effort, and success.
• Company-provided mobile phone allowance (bring your own device).
• Immediate salary increment following one year of service.
• Staff discount of 5% on purchases.
• Eligibility for Long Service Leave.
• Additional paid birthday leave to enjoy or unwind.

Additional Details

The position requires eligibility to work in New Zealand, with proper legal work permissions. This is a full-time, on-site role based at the New World Te Atatū store in Auckland City.