Operations Lead

About Overbooked

Overbooked is dedicated to empowering small businesses to grow successfully by building the fastest-growing and most impactful services franchise worldwide. Their mission is to equip entrepreneurs with the tools to create thriving enterprises and disrupt established industry leaders like Neighborly, which boasts $5 billion in annual revenue. The company offers a vertically integrated, AI-driven franchise network encompassing branding, marketing, back-office support, payments, financial services, hiring assistance, and the enabling technology.

Key Responsibilities

• Develop and organize the franchise sales and operations pipeline collaboratively with the marketing team.
• Lead and oversee the Business Development Representative (BDR) and Franchise Business Consultant (FBC) teams.
• Manage franchise sales processes, onboarding procedures, and promote franchise growth.
• Collaborate closely with the product development team to influence platform features based on feedback from franchisees and customers.
• Monitor key performance indicators (KPIs), enhance operational efficiency, and drive company-wide execution.
• Work directly alongside the CEO on strategic company initiatives.

Candidate Requirements

• Minimum of 3 years’ experience within startup environments.
• Advanced proficiency using AI-related tools such as ChatGPT, Claude, Gemini, and similar technologies.
• Demonstrated skill in client-facing roles and managing strong business relationships.
• Exceptional organizational capabilities coupled with effective execution skills.
• Excellent leadership qualities and strong communication skills.
• Aptitude for thriving in a dynamic, fast-paced, and rapidly growing work setting.