Operations Manager

About Rhymetec

Rhymetec is a fast-scaling cybersecurity and compliance services company that helps organizations handle security, privacy, and regulatory demands. Its offerings include vCISO support, SOC 2, ISO 27001, HIPAA, CMMC, penetration testing, AI-assisted security evaluations, and managed cybersecurity services.

The company is looking for an Operations Manager who works well in a high-energy environment, enjoys improving systems, and can help teams run with clarity, consistency, and strong accountability.

Role Overview

In this position, you will lead day-to-day operational coordination across the business. You will partner with Service Delivery, Sales, Marketing, Finance, HR, and executive leadership to strengthen efficiency, refine workflows, and support growth. The role calls for someone structured, analytical, proactive, and able to combine long-term planning with hands-on execution.

Key Responsibilities

You will be expected to improve how the organization operates, manage cross-functional projects, support leadership, and use data to guide decisions. You will also help expand operational capacity, adopt better tools, and maintain quality and compliance standards across teams.

Operational Excellence

• Create, roll out, and continually refine company processes that support efficient operations.
• Spot workflow slowdowns, inefficiencies, and areas where automation can add value.
• Build consistency by documenting procedures and standard operating practices.
• Define and monitor performance measures, then suggest ways to improve results.

Project and Process Management

• Lead organization-wide operational projects and strategic initiatives.
• Keep projects moving on time, within scope, and aligned to business goals.
• Coordinate people and resources across departments so deadlines and commitments are met.
• Maintain clear tracking and progress updates to support accountability.

Cross-Functional Leadership

• Work with department heads to strengthen collaboration and operating effectiveness.
• Serve as a communication bridge between Sales, Service Delivery, Security, Finance, HR, and leadership.
• Help leadership execute top priorities and company-wide initiatives.
• Contribute to scaling the business as it grows.

Performance and Reporting

• Build and maintain KPI dashboards for executive visibility.
• Study operational data to uncover patterns and improvement opportunities.
• Prepare reports and business recommendations for leadership review.
• Track service delivery, utilization, profitability, and broader operational health metrics.

Resource Management

• Support workforce planning and capacity allocation.
• Assist HR with hiring and onboarding activities.
• Monitor team utilization and operating efficiency.
• Make sure resources are aligned with business targets and projected growth.

Technology and Automation

• Assess and adopt tools that can make operations more efficient.
• Collaborate with AI initiatives to find practical automation opportunities.
• Help connect operational systems with reporting platforms and other tools.
• Encourage use of technology that improves employee productivity and client results.

Compliance and Quality Assurance

• Ensure internal processes follow company policies and established best practices.
• Support quality assurance efforts across service delivery functions.
• Assist with audits, document reviews, and operational governance work.

Required Qualifications

• A bachelor’s degree in Business Administration, Operations Management, or a related discipline.
• At least 5 years of experience in operations, project management, or business management.
• Background in professional services, consulting, technology, or cybersecurity.
• Strong ability to analyze problems and develop practical solutions.
• Excellent organizational skills and solid project coordination capability.
• Advanced working knowledge of Microsoft Office, Google Workspace, and reporting tools.
• Strong communication skills and the ability to lead across teams.

Preferred Background

• Experience in cybersecurity, compliance, managed services, or SaaS environments.
• Previous ownership of operational KPIs and executive reporting.
• Exposure to project management methods and operating frameworks.
• Experience introducing automation or AI-based business workflows.
• PMP, Lean Six Sigma, or a similar operations credential.

Key Success Measures

• Improvement in operational efficiency.
• Higher project completion rates and better deadline adherence.
• Stronger collaboration across departments.
• Better SLA adherence and service delivery performance.
• Successful implementation of automation initiatives.
• Improved productivity and utilization metrics.
• Accurate and timely executive reporting.
• Greater organizational scalability and operational maturity.

What Success Should Look Like After 12 Months

• Scalable operating processes are in place across the major departments.
• Automation and workflow improvements have increased efficiency.
• Executive KPI dashboards provide real-time business insight.
• Operational friction has been reduced and cross-team collaboration has improved.
• The role has helped support growth without sacrificing service quality.
• You are seen as a trusted operational leader and strategic partner to the executive team.

Compensation and Benefits

• Medical premiums fully covered by the company.
• Dental and vision coverage.
• Company-paid life insurance.
• PTO, sick time, and 11 paid holidays.
• Professional development opportunities.
• 401(k) retirement plan with a 3% company match.
• Summer Fridays.

Equal Opportunity Statement

Rhymetec values a diverse workplace and is an equal opportunity employer. All qualified candidates are considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, or veteran status.