Operations Manager

About the Role

A leading, rapidly expanding quick service restaurant (QSR) organization is seeking an outstanding Operations Manager to oversee an extensive portfolio of more than eight high-traffic sites across Edinburgh and broader Scotland. This pivotal senior field leadership position is within a well-capitalized, investor-supported group that is aggressively growing through multiple new outlets in city centers, retail parks, drive-thrus, and travel hubs throughout the UK and Ireland.

Key Responsibilities

• Full operational control and accountability for over eight QSR locations in Scotland, primarily centered around Edinburgh.
• Manage financial outcomes including profit and loss statements, labor cost percentages, sales growth, and EBITDA contributions.
• Lead and inspire high-performing General Managers and on-site teams.
• Oversee and support the opening of 2 to 4 new sites each year and regional rollout initiatives.
• Maintain close collaboration with central operations, human resources, training, and commercial departments.
• Spend the majority of working hours actively present within restaurant sites.
• Drive weekly and monthly sales, labor, and profit metrics consistently across all locations.
• Focus on key performance indicators such as average transaction value (ATV), delivery proportions, customer covers, throughput, and labor productivity.
• Improve EBITDA margins in both established and newly launched venues.
• Quickly identify and address site performance issues decisively.
• Build leadership capacity by coaching and developing General Managers, fostering strong succession planning and internal development pathways.
• Promote a culture of accountability, high performance, and energy among field staff.
• Ensure all sites consistently meet brand standards, safety, health, and food quality compliance, and pass audits and operational checks.
• Enhance guest experiences by maintaining service speed and product quality.
• Support full-cycle delivery of new site openings, ensuring sites meet trading standards from launch.

Candidate Profile

• Experienced in area, regional, or operations management within QSR or fast casual dining sectors.
• Proven track record managing 8 or more high-volume hospitality sites.
• Familiarity with branded and busy hospitality environments.
• Demonstrated ability to grow sales, optimize labor efficiency, and increase profitability.
• Hands-on experience with new site openings and growing organizations.
• Exceptional leadership skills with a focus on General Manager development.
• Resilient and commercially savvy field operator.

Compensation and Benefits

• Competitive salary up to £70,000 per year.
• Performance-based bonus scheme.
• Car allowance provided.
• Opportunity to join a high-growth, investor-backed QSR brand.
• Significant autonomy and ownership over a developing regional portfolio.
• Long-term career progression towards senior regional leadership positions.
• Exposure to one of the fastest-growing hospitality expansion pipelines in the UK.