Patient Access Scheduling Representative (Remote)

About the Employer

Orchestrate Consulting Group aims to connect job seekers with carefully selected opportunities aligned with their career ambitions. This organization is not a staffing agency; it curates and validates openings with reputable employers.

Adventist Health, headquartered in Roseville, California, for over 40 years, has a WELL-certified campus that fosters collaboration and innovation, supporting well-being and excellence in work for associates throughout the system.

Job Overview

This role involves a broad spectrum of patient access and scheduling duties essential for delivering efficient and quality patient care. The position requires knowledge of insurance benefits, eligibility, and authorization processes, ensuring patients are accurately scheduled and fully prepared according to established protocols. Providing outstanding service to patients, healthcare providers, and internal teams is a key objective.

Primary Duties

• Arrange, confirm, and adjust patient appointments accurately according to patient needs and department protocols, giving necessary preparation instructions.
• Collaborate with referring and ordering providers to coordinate services, updating patient demographics, insurance, and financial data to support proper financial clearance and registration.
• Verify insurance coverage and authorization requirements, confirm accurate patient identification and medical record numbering, and ensure all necessary orders and documentation are in place prior to services.
• Obtain external medical records supporting scheduled treatments and maintain exceptional customer service standards for patients and provider teams.
• Efficiently manage communications for patients and providers, assisting clinicians and team members with scheduling support.
• Perform additional duties as assigned to support department objectives.

Qualifications

• High School diploma or GED equivalent is mandatory.
• Associate or technical degree in business or related field is preferred but not required.
• At least one year of customer service experience, ideally within healthcare or service sectors.
• Minimum one-year experience in patient access, revenue cycle, physician office, healthcare insurance, or similar domains.

Conditions and Compliance

Adventist Health requires compulsory vaccinations for associates as a prerequisite for employment, with allowances for medical or religious exemptions. The organization also participates in the E-Verify program to confirm legal work eligibility for all employees.

About Adventist Health

An integrated, faith-based nonprofit health system serving over 100 communities across the West Coast and Hawaii, Adventist Health operates more than 440 care sites including 27 acute care hospitals. With a workforce exceeding 38,000, the system delivers care grounded in compassion and Adventist values which emphasize health, wholeness, and hope.