Product Manager - UX

About Rev.io

Rev.io specializes in configurable software solutions for billing, customer and business management, payments, analytics, provisioning, and automation, catering to telecommunications, Wireless & IoT, managed IT services, A/V, security integration, and related sectors. Our cloud-based platform offers a comprehensive quote-to-cash experience, helping clients boost revenue efficiently. Located in Atlanta and West Virginia, Rev.io has been serving customers for over 21 years and is committed to growth and excellence guided by our mission, vision, and ACT TOP values.

Our Mission, Vision, and Values

• Mission: Facilitate efficient revenue growth for clients.
• Vision: Become the leading billing and back-office software provider globally by delivering innovative solutions and exceptional client service.
• ACT TOP Values: Strive for extraordinary results, care for employees and clients, take ownership, practice transparent leadership, seize opportunities for positive impact, and foster passion for innovation.

Role Overview

We are looking for a UX Product Manager to lead the user experience strategy within our platform. This role requires close collaboration with Product Owners, Engineering, and Enterprise platform teams, combining product insight, UX expertise, and customer-focused advocacy to build intuitive, efficient, and scalable applications throughout the quote-to-cash journey.

Key Responsibilities

• Lead the end-to-end user experience across the Rev.io platform, ensuring consistency and usability.
• Identify user friction points and workflow inefficiencies to enhance adoption, productivity, and satisfaction.
• Promote user-centered design principles in all product development phases.
• Conduct qualitative and quantitative customer research including interviews, focus groups, and usage data analysis.
• Collaborate with Customer Success, Professional Services, Sales, and Support teams to gather field insights.
• Work with Product Owners to align features with user needs and business goals.
• Develop wireframes, prototypes, user flows, and UX recommendations to guide development.
• Validate designs through customer and stakeholder feedback iterations.
• Define product requirements and acceptance criteria emphasizing usability and efficient workflows.
• Partner with Enterprise Platform Engineering on reusable components, design standards, and platform consistency.
• Contribute to evolving Rev.io's design system and UX best practices, ensuring scalability and maintainability of new features.
• Leverage AI-powered design tools like Figma AI, Cursor, and Claude Code to accelerate innovation and product improvements.

Required Qualifications

• Minimum 4 years of experience in Product Management, Product Ownership, or UX Design within SaaS environments.
• Deep understanding of user-centered design, usability testing, and customer research methods.
• Proven record designing complex workflows for enterprise software applications.
• Ability to convert user insights into practical product features and requirements.
• Experience collaborating with cross-functional teams including engineering, product, customer success, and leadership.
• Strong communication, facilitation, and presentation skills.
• Proficiency with modern design/prototyping tools and AI-augmented design workflows.

Preferred Qualifications

• Background in telecommunications, managed service providers, billing, subscription management, or similar fields.
• Familiarity with quote-to-cash, PSA, billing, field service, CRM, or ERP platforms.
• Knowledge of component-based front-end frameworks and design systems.
• Experience influencing products in active development, beta phases, or fast-evolving environments.
• Understanding of accessibility standards applicable to enterprise software.
• Experience in Agile product development methodologies.

Success Metrics

• Enhance user workflows by reducing friction and unnecessary data input within the first year.
• Create effective customer feedback channels that shape product decisions.
• Promote a unified user experience across Rev.io’s products.
• Achieve measurable growth in usability, customer satisfaction, and feature adoption.
• Help build a scalable UX framework to support future platform expansion.

Benefits and Perks

• Competitive medical, dental, and vision insurance comparable to large companies.
• Company-paid life and disability insurance policies.
• 401k plan with generous matching and immediate vesting.
• Unlimited paid time off to support work-life balance.
• Monthly reimbursements for technology and fitness expenses.
• Professional development budget to enhance skills and knowledge.

Equal Opportunity

Rev.io is committed to providing equal employment opportunities regardless of sex, marital status, race, color, nationality, ethnic origin, disability, gender or sexual orientation, gender identity, age, pregnancy, civil status, religion, or belief systems. By applying, candidates consent to the processing and storage of their personal information by Rev.io.