Real Time Coordinator

Job Overview

The Real Time Coordinator (RTC) is responsible for managing and overseeing real-time operational support related to drilling and industrial data monitoring. This role ensures effective communication and coordination between operations teams, customers, rig staff, and technical support to maintain uninterrupted real-time data services and facilitate timely incident resolution, supporting 24/7 operational continuity.

Key Responsibilities

• Oversee real-time support for assigned drilling rigs and customer environments.
• Monitor health and status of data acquisition and visualization systems.
• Ensure continuous coverage and prompt reaction to incidents or service disruptions.
• Coordinate shift activities and facilitate smooth transitions between support teams.
• Serve as the main contact during operational incidents and data outages.
• Track and resolve incident tickets efficiently.
• Escalate critical issues to appropriate technical or management personnel.
• Communicate timely updates and status reports to stakeholders and clients.
• Collaborate with customers, rig personnel, drilling teams, and technical groups.
• Conduct follow-ups and provide regular service status updates.
• Support meetings, operational reviews, and reporting efforts.
• Coordinate with Real Time Data Administrators to ensure data accuracy and system uptime.
• Monitor and address interruptions in data flow promptly.
• Assist in scheduling and coordinating system maintenance, upgrades, and planned downtime.
• Prepare operational documentation including reports, shift summaries, incident records, and KPI tracking.
• Maintain logs, escalation documentation, and service records.
• Monitor SLA adherence and support compliance reporting.
• Ensure compliance with company HSE, cybersecurity, and operational protocols.
• Participate in initiatives to improve operational processes and optimize performance.
• Promote best practices among support teams.

Qualifications and Experience

• Bachelor's degree in Petroleum Engineering, Mechanical Engineering, Computer Science, Electronics & Instrumentation, Information Technology, or a related technical field.
• 4 to 8 years of experience in a relevant domain.
• Familiarity with real-time drilling data systems and operational procedures.
• Knowledge of WITS/WITSML, OPC UA, and Modbus communication protocols.
• Experience with real-time data aggregation and visualization tools.
• Understanding rig instrumentation and monitoring systems.
• Insight into drilling operations and parameters.
• Experience with incident management and ticketing platforms.
• Basic networking and troubleshooting skills.
• Familiar with SLA management and operational reporting.
• Preferred experience in real-time operations centers or drilling support units.
• Strong communication, coordination, and problem-solving skills.
• Capability to manage high-pressure operational incidents.
• Excellent stakeholder management abilities.
• Willingness to work in a 24/7 rotating shift environment.
• Strong organizational and multitasking aptitude.
• Attention to detail and adherence to operational discipline.
• Exposure to upstream oil & gas drilling operations support.
• Knowledge of cybersecurity practices in operational technology settings.
• Experience with cloud-based operational platforms and analytics.
• Customer-facing support or service delivery experience.
• ITIL or incident management certifications are advantageous.
• Availability for 24/7 rotational shift work.

Key Performance Indicators

• Maintaining operational uptime and service availability.
• Efficient incident response and escalation.
• Compliance with SLAs.
• High levels of customer satisfaction.
• Accuracy in operational reporting.
• Effective shift handovers.
• Reducing Mean Time To Resolution (MTTR).

Additional Details

The role is located in Kochi, Kerala, India and requires full-time onsite presence. The company is a globally recognized leader in the oil and gas sector, committed to innovation, operational excellence, and service to customers worldwide. The candidate will join a collaborative corporate team supporting various functions including IT, HR, Compliance, and Finance to ensure seamless operation of global business interests.