Regional Program Manager, Google Customer Solutions

About the Role

Within Google Customer Solutions (GCS), the Revenue Strategy and Operations (RSO) team plays a vital role in delivering essential business insights, ensuring cross-team goal alignment, and driving strategic partnerships and initiatives. The APAC RSO team collaborates closely with GCS Sales leadership to execute both immediate and long-term programs that foster meaningful results for sales teams and customers.

As a Regional Program Manager, you will serve as a key liaison connecting global program strategies with APAC GCS sales teams, focusing on specialized programs such as Export and Google Marketing Platform (GMP) specialists. Collaborating with the Global Specialism Programs team and regional leaders, you will influence, launch, and implement program modifications throughout APAC. Your role includes maintaining close relationships with specialist representatives and managers, collecting valuable sales insights on program successes and areas for enhancement. You will also contribute significantly to establishing and commercializing a new APAC initiative for acquiring and onboarding GMP customers.

In addition, you will spearhead and oversee comprehensive strategic projects aimed at amplifying the effectiveness of APAC GCS sales programs. Working hand-in-hand with in-region sales teams, you will leverage your strong analytical and stakeholder management capabilities to deeply understand sales and customer dynamics, which will inform and shape both immediate and future sales initiatives.

Responsibilities

• Discover high-value opportunities and construct data-supported business cases to promote long-lasting growth and strategic projects for APAC GCS.
• Lead the regional rollout and adoption of global sales initiatives, including launching new Google Marketing Platform (GMP) acquisition frameworks.
• Serve as a vital link between worldwide strategies and local Sales teams, influencing executive leaders and aligning diverse functional stakeholders.
• Evaluate sales data and operational metrics to produce insightful business reviews for RSO leadership and resolve program design issues.
• Develop comprehensive regional knowledge by gathering feedback from sellers and customers to tailor go-to-market strategies that address distinct market characteristics.

Qualifications

• Bachelor’s degree or an equivalent practical experience in a relevant field.
• Minimum six years of experience in strategy consulting, corporate strategy, marketing, sales, or business operations and analytics, with proficiency in spreadsheet tools (e.g., Google Sheets) and database query languages (e.g., SQL).
• Demonstrated experience managing projects or programs.
• Proven ability to concurrently plan, prioritize, and execute multiple projects efficiently as a collaborative team player working across functions.
• Comfortable operating in ambiguous environments with an adaptive approach to evolving business needs.
• Skilled in collaborating with and influencing executive-level stakeholders across organizational divisions.
• A thought leader capable of ideating and proposing recommendations that yield measurable business outcomes.
• Effective communicator with experience presenting insights to executives and cross-functional teams, supported by excellent verbal and written communication skills.

Additional Information

Applicants possessing valid work authorization for Singapore without requiring visa sponsorship by Google will be given priority consideration.

Equal Employment Opportunity

Google is committed to being an equal opportunity employer and an affirmative action workplace. Employment decisions are made regardless of race, color, ancestry, religion, gender, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other legally protected status. Qualified applicants will also be considered regardless of their criminal history in accordance with applicable laws. Accommodations are available upon request for applicants with disabilities.