Sales Manager

About CHANEL

CHANEL stands as a global frontrunner in designing, producing, and distributing luxury goods, covering Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewelry, and Watches. Established in 1910 by Gabrielle CHANEL, the brand is devoted to exceptional craftsmanship and delivering premium creations. Today, CHANEL employs over 32,000 individuals globally as an independent entity, focusing on outstanding creation, client experience, human potential development, and fostering positive impact on people, environment, and communities. The company also champions arts, culture, creativity, and invests heavily in R&D, sustainability, and innovation.

Job Role and Impact

As a crucial member of the Boutique Management team, the Sales Manager oversees and cultivates the Sales, Visual Merchandising (VM), and Alteration teams. This role ensures flawless operations on the sales floor, upholds excellent client service standards, and melds keen stylistic insight with client awareness and a profound comprehension of CHANEL’s heritage and vision.

Key Responsibilities

• Lead and motivate Fashion Advisors to foster an inspiring environment that delivers exceptional and personalized client service.
• Ensure Fashion Advisors uphold and implement the House’s strategic directives.
• Encourage Fashion Advisors to develop authentic, meaningful, and enduring client relationships.
• Handle recruitment, leadership, goal-setting, performance appraisal (including year-end review), and individualized coaching for team members.
• Promote knowledge exchange and collaboration between sales and back-office teams.
• Guide and support staff with tailored development action plans and coordinate training with Learning, Styling, and Client/Marketing departments.
• Embody and promote CHANEL’s core behaviors.
• Lead by example as a brand ambassador to who inspire the team and coordinate team briefings and floor coaching to elevate styling expertise and client engagement.
• Maintain client service excellence aligned with the brand’s high standards, covering greeting protocols, product knowledge, sales ceremonies, after-sales service, and brand posture.
• Collaborate with Boutique Director and local offices to strategize client acquisition, retention, and reactivation through data-driven client segmentation.
• Understand CHANEL collections deeply and participate in buying strategy discussions.
• Preserve the boutique’s luxurious image by overseeing sales floor maintenance, window displays, adherence to VM guidelines, and staff grooming standards.
• Drive business growth by executing sales strategies spanning all product lines and providing market insights to the Boutique Director.
• Supervise the selling floor to achieve strong sales conversion and client retention, utilizing clienteling tactics.
• Monitor sales metrics and implement initiatives to enhance business performance and operational efficiency.
• Manage client concerns with sensitivity and professionalism.
• Coordinate inventory management and replenishment efficiently with sales team involvement.
• Support operations scheduling to optimize staffing based on traffic patterns.

Candidate Profile

The ideal candidate is passionate about CHANEL’s heritage and luxury ethos, motivated by people leadership and fostering meaningful client experiences rooted in inclusivity and connection. They should be adept at managing complex and dynamic settings, multitasking across projects, and championing innovation through experimentation and learning.

Required Skills and Experience

• Proven ability to collaborate effectively within teams.
• Strong dedication to enhancing client experiences.
• Excellent verbal and interpersonal communication skills.
• Deep appreciation for CHANEL's history, products, and social-cultural commitments.
• Eagerness to grow professionally within CHANEL’s environment.
• A minimum of four years of documented sales or floor management experience.
• Proficient in people management: engaging, communicative, goal-oriented with a focus on continual improvement.
• Self-motivated, positive, and independently driven personality.
• Integrity and high ethical standards.
• Decisiveness and orientation towards achieving outcomes.
• Strong passion for luxury client service and beauty industry.

Company Commitments and Culture

CHANEL strives to foster an environment where employees can excel by leveraging their strengths, deepening brand knowledge, and pursuing personal aspirations. The organization values true collaboration, diversity, and respect, underpinning its belief that diversity drives success. In addition to competitive rewards, CHANEL offers well-being programs, learning opportunities, and parental leave globally, ensuring a supportive and inclusive workplace.