Store Manager

About GMG

GMG is a prominent global well-being enterprise that operates retail, distribution, and manufacturing businesses across a variety of sectors including sports, everyday products, health and beauty, real estate, and logistics. Owned and managed by the Baker family for over 45 years, GMG collaborates with renowned international and local brands across the Middle East, North Africa, and Asia. The company has introduced more than 120 brands throughout 12 countries, featuring home-grown names such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, alongside global brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

Role Overview

As a Store Manager at GMG, you will be responsible for managing daily store activities to guarantee operational effectiveness, maximize sales, and deliver an exceptional customer experience in a dynamic environment. The position requires a proactive leader with verified experience in retail management, strong team leadership capabilities, and a comprehensive focus on food safety, inventory management, customer relations, and regulatory compliance.

Key Responsibilities

• Supervise all daily store functions ensuring operational efficiency and adherence to company standards.
• Maintain compliance with health, safety, and hygiene protocols as per local regulations.
• Drive sales to meet or surpass set targets by monitoring performance closely.
• Manage inventory including stock levels, shrinkage reduction, waste control, and deliveries.
• Ensure superior customer service by fostering long-term relationships and effectively resolving complaints.
• Implement merchandising strategies, promotions, and seasonal campaigns to boost store performance.
• Plan and oversee in-store events and marketing initiatives while managing budget and resource allocation.
• Develop strategies aimed at improving sales, profitability, and customer satisfaction.
• Lead recruitment, training, motivation, scheduling, and performance evaluation of store staff to foster a high-performing team environment.
• Streamline operational procedures ensuring compliance with legal and corporate policies.
• Analyze sales data and devise action plans for underperforming segments.
• Prepare and provide reports on sales, operations, and staff performance to senior leadership.
• Collaborate with corporate departments such as merchandising, marketing, and HR to align store objectives with company goals.

Required Skills & Competencies

• Deep knowledge of retail operations and effective sales strategies.
• Proficiency in MS Office suite, POS systems, and inventory management software.
• Strong leadership qualities with excellent interpersonal and team development skills.
• Analytical ability to assess sales trends and market dynamics.
• Excellent communication, problem-solving, and decision-making capabilities.
• Customer-oriented approach with a focus on maintaining high service standards.
• Expertise in merchandising and visual display excellence.
• Thorough understanding of food safety regulations and implementation.