Shoaib Khan

About

Customer support professional with experience in chat and voice support, complaints handling, and operational coordination. Known for strong problem-solving, empathy, and maintaining high customer satisfaction in fast-paced environments.

Experience

• Chat Support Representative
  Bazaar Technologies
  2024 – 2026
• Customer Support Representative
  TalkAgent
  2019 – 2024
• Customer Support Representative
  AdAge Media
  2016 – 2018
• Shift Incharge | Production Manager
  Momentum Media
  2013 – 2015
• Assistant Manager
  Eagle Internet Services
  2010 – 2012

Education

• Associate Degree Program
  Allama Iqbal Open University
  2024 – 2026
• Intermediate
  Bise Lahore
  Fsc · 2011 – 2013
• Matriculation
  Bise Lahore
  Computer Science · 2010 – 2011

Skills

• Networking
• Salesforce
• Notion
• Zendesk
• CRM
• Microsoft Office
• PowerPoint
• Tawk.to
• Ticketing Software

Courses & certifications

• Soft Skills Training
• Professional Accreditation Certificate · Customer services | Customer Services Marketing | Sales

🗣️ Languages

• English · Fluent
• Urdu · Native

🏆 Achievements & awards

• Resolved 95% of customer complaints on first contact

  Reduced repeat issues by 20% within six months.

• De-escalated high-stress customer interactions

  Maintained a 98% satisfaction rating while handling an average of 30 stressful interactions weekly.

• Achieved 99% customer satisfaction score

  Across 1,500+ monthly interactions, exceeding team target by 4%.

• Employee of the Month

  Recognized three times for consistently receiving top-tier post-service survey ratings.

🎯 Hobbies & interests

• Customer service
• Conflict resolution
• Mentorship
• Tech workshops