Account Manager

About the Role

Join the expansion team at Cult, a rapidly growing fitness chain with over 600 centers launched across the country. This role is based in Hyderabad and focuses on managing franchise partners while fostering business growth.

Primary Responsibilities

• Build and nurture strong relationships with franchise partners, ensuring effective communication, prompt resolution of issues, and handling conflicts professionally.
• Work alongside franchise partners to boost revenue, increase membership numbers, and improve retention rates.
• Monitor key performance indicators including membership sales, revenue growth, customer satisfaction, and engagement levels of partners.
• Offer continuous support and guidance to franchise partners, providing necessary resources, training, and tools to promote their success.
• Oversee franchise agreements, ensuring compliance with terms, managing renewals, and resolving disputes as needed.
• Collect market data, analyze competitors, and obtain customer feedback to guide strategic business decisions and growth initiatives.
• Generate and deliver regular reports to senior management that detail partner performance, market trends, and potential business opportunities.

Required Qualifications and Skills

• A Bachelor’s or Master’s degree in Business Administration, Marketing, or a related discipline.
• Minimum of three years’ experience in account management, sales, or business development, preferably within the fitness or hospitality sectors.
• Strong communication, interpersonal, and problem-solving abilities, with the capacity to operate independently, prioritize multiple tasks, and engage various stakeholders effectively.
• Competency in data analysis alongside reporting and presentation tools such as Excel, PowerPoint, and Google Docs.
• Fluency in English as well as regional languages like Telugu and Hindi is required.