Call Centre Customer Support Executive

About Zego

Zego is a commercial motor insurance company committed to saving time and money for drivers, including scooter delivery riders and private hire taxi drivers. Since its founding in 2016, Zego has aimed to simplify and make insurance fairer and more accessible across the UK and Europe, receiving over $200 million in funding and evolving from a startup to a transformative industry player.

Role Overview

We are seeking a dedicated Customer Service Executive to provide exceptional support via phone, email, and live chat. This position involves working closely within a dynamic and collaborative team focused on delivering excellent customer satisfaction and contributing to Zego’s growth.

Key Responsibilities

• Assist customers over the phone with sales and support inquiries.
• Ensure high customer satisfaction by delivering professional support via phone.
• Maintain a positive, empathetic, and professional demeanor while building trustful relationships with customers on calls.
• Respond promptly to customer questions through email and live chat channels.
• Develop comprehensive knowledge of Zego’s products to effectively answer customer inquiries.
• Accurately enter customer information and data into internal systems.

Required Qualifications and Skills

• Experience working in a target-driven call centre environment.
• A strong commitment to exceptional customer experience and acting as a customer advocate.
• Active listening skills with the ability to identify customers’ key concerns and build rapport.
• Effective multitasking abilities, time management, and prioritization skills.
• Adaptability to change and ability to rapidly learn new processes.
• Availability to attend two weeks of in-person training at our London office (near Bank) before transitioning to remote work.
• Capable of remotely working 37.5 hours per week between 8am and 7pm, Monday to Sunday.

Work Environment and Culture

Zego provides a growth-oriented and inclusive environment where employees collaborate to achieve impactful results. We embrace diversity, encourage continual learning, and deliver flexible work arrangements after initial training. Participation in company and team events, typically held every few months, is expected, with travel cost support provided.

Technology and Innovation

Our culture values the strategic use of AI to enhance productivity and innovation, encouraging curiosity and practical application in daily work.

Compensation and Benefits

• Competitive salary package.
• Private medical insurance benefits.
• Opportunity to participate in company share schemes.
• Generous leave allowance and wellness initiatives.

Equal Opportunity

Zego is committed to diversity and equal opportunity, prohibiting discrimination on grounds of race, religion, nationality, gender, sexual orientation, age, marital status, or disability status.