Care Coordinator

About Best In Class MD (BICMD)

Best In Class MD (BICMD) is dedicated to enhancing care quality by placing expert medical guidance at the forefront of healthcare delivery. Their innovative telehealth platform offers a direct digital gateway to the nation's top medical specialists. BICMD facilitates virtual second opinions for clients, serving two markets: Business-to-Consumer (B2C), including concierge and international clients, and Business-to-Business (B2B), which includes professional athletes, insurance firms, self-insured employers, and third-party administrators. The company has notably expanded in the worker's compensation sector, partnering with major carriers to provide expert medical opinions for injured personnel.

BICMD's exclusive network includes over 700 fellowship-trained physicians chosen based on their acclaim, training, experience, research contributions, and more. Their expertise spans 7 core specialties and 84 subspecialties such as Orthopedics, Internal Medicine, Surgery, Psychiatry, Radiology, Oncology, and OBGYN. Services offered include Medical Record Reviews, Medication Reviews, Impairment Ratings, Age of Injury Reports, Comprehensive Consultations, MD Roundtables, and Independent Medical Exams.

Role Overview: Care Coordinator

The Care Coordinator role at BICMD involves providing outstanding support to both physicians and clients, acting as the primary contact for customer inquiries. This position works closely with senior management and the Care Coordination Team to ensure superior care for every consultation. Ideal candidates show enthusiasm for healthcare, possess entry-level clinical insight, and excel both independently and within teams. The role offers professional development, including potential transitions into account management roles.

Key Responsibilities

• Support expert physicians by managing case coordination and smooth communication.
• Onboard and train top-tier surgeons and physicians, including team doctors for major sports leagues and the Olympics.
• Assist current and prospective clients by addressing inquiries via phone and email about BICMD's services.
• Help procure, organize, and review medical records and imaging materials.
• Contribute to client success initiatives that encourage referrals and higher service utilization.
• Support Clinical Operations teams in case management from start through completion.
• Analyze clinical outcomes and reinforce quality assurance processes.
• Engage with clients proactively to maintain high satisfaction before and after consultations.
• Ensure compliance with relevant regulations such as URAC, HIPAA, and SOC2.

Candidate Qualifications

• Strong passion for healthcare and patient care.
• Ability to maintain confidentiality with sensitive information.
• Collaborative team player who thrives in dynamic environments.
• Excellent written and verbal communication skills.
• Proficient with Technology Information Systems and Google Workspace.
• Preferred qualifications: bachelor’s degree, prior healthcare or insurance experience, bilingual in English and Spanish, experience with supportive care in technology platforms, willingness to work weekend shifts.

Benefits and Work Environment

• Fully remote position offering flexibility.
• Comprehensive medical, dental, and vision insurance plus 401K plan.
• Opportunity to collaborate with highly respected physicians.
• Prospects for rapid career advancement.