Client Onboarding Manager

About Connecteam

Connecteam specializes in providing a leading platform designed to simplify management for deskless teams, trusted globally by over 80,000 businesses. The platform aims to support frontline operators managing shifts, jobs, and teams at locations beyond desks through a unified app that streamlines daily operations, team communication, hiring, scheduling, training, tasks, and coordination. Financially supported by major investors, Connecteam is rapidly growing and enhancing efficiency for frontline teams worldwide.

Role Overview

The Client Onboarding Manager leads new client integrations originating from partnerships, overseeing the implementation process from handoff to a successful payroll launch. This hands-on, customer-facing role blends project management, system setup, payroll understanding, customer training, and coordination across functions. The focus is to ensure data, time tracking, PTO, payroll rules, and integrations are correctly configured and validated, delivering seamless onboarding and accurate employee compensation.

Key Responsibilities

• Lead the full onboarding journey for assigned customers from handoff to go-live and initial payroll cycles.
• Develop implementation plans aligned with the first employee clock-in, payroll schedules, training, and deadlines.
• Conduct kickoff meetings, setup configurations, and training sessions for client payroll processes.
• Maintain transparent timelines, responsibilities, risk management, and communication throughout each project.
• Perform detailed discovery to translate business requirements into Connecteam system setups, addressing complex needs with appropriate solutions.
• Manage integration configurations and Connecteam account settings to ensure seamless data flow.
• Deliver tailored training to clients and managers on platform use and payroll processes, adjusting to organizational size and complexity.
• Collaborate closely with partner Implementation Managers and internal teams such as Sales, Support, Product, and Leadership to ensure coordinated efforts.
• Investigate and document issues, assign ownership, escalate payroll-related risks, and maintain detailed records of implementations.

Qualifications

• Minimum of two years in SaaS implementation, onboarding, or other client-facing roles with SMB and Mid Market clientele.
• Strong project management capabilities to juggle multiple implementations and priorities effectively.
• Excellent communication and training proficiency capable of conveying technical information to diverse audiences.
• Technology adeptness for quick software learning, troubleshooting, and integration understanding.
• Detail-oriented with strong organizational aptitude and a commitment to customer satisfaction amid complex situations.
• Capacity to establish trusted relationships internally and externally while navigating dynamic, fast-paced environments.
• Excellent problem-solving skills and sound decision-making in ambiguous, evolving scenarios.

Preferred Experience

• Background in payroll, HRIS, workforce management, scheduling, time & attendance, or employee management systems.
• Experience supporting payroll rollouts, PEOs, or organizations spanning multiple locations or entities.
• Familiarity with partner-led or channel-based customer environments.

Benefits

• Medical, dental, and vision insurance coverage.
• Paid leave for vacations and sick days.
• 401(k) retirement savings plan.

Additional Information

The position has a listed salary of $90,000 annually. Applications are accepted from candidates located in Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Company Culture and Values:

• Connecteam invests in employee development and ongoing training to cultivate advanced skill sets.
• The company is mission-driven to empower managers with tools enhancing communication and operations for deskless workforces.
• Employees demonstrate passion and commitment to delivering customer value and advancing company goals.
• Team bonding and enjoyment are encouraged through social events such as happy hours and celebrations.
• An inclusive, supportive workplace environment is a priority, fostering care and enrichment for all team members.

Together, Connecteam strives to innovate and define the future of work.