Customer Relationship Manager

Mission

Are you passionate about building long-term relationships with major clients and strategically managing large accounts? Join us as a Customer Relationship Manager where you'll play a crucial role in helping companies maintain their employees' health and performance.

In this position, you will take responsibility for our key customers throughout the entire customer journey, coordinating services across various locations and ensuring seamless collaboration between clients, regional teams, and internal service units.

You will oversee and manage communications with all relevant stakeholders. The operational execution of many tasks is typically done in cooperation with a Key Account Manager and other internal departments.

Responsibilities

• Serve as the primary contact for our major clients, managing their entire customer journey.
• Conduct regular client meetings, quarterly discussions, and performance reviews.
• Identify opportunities for optimization and development and collaboratively implement improvements with clients and internal teams.
• Manage the onboarding process for new clients and continuously enhance existing support concepts.
• Coordinate scheduling, annual planning, and resource allocation.
• Collaborate closely with regional teams and internal service departments.
• Handle complex customer inquiries and ensure sustainable solutions are delivered.

Qualifications

• Proven experience in account management, customer success, customer relationship management, project management, or a similar B2B role.
• Demonstrated ability to support and grow established client relationships.
• Strong communication and organizational skills.
• Fluent in German with good proficiency in English.
• Proficient in MS Office (particularly Excel), CRM platforms, and digital tools.

Offer

• 100% remote work within Germany.
• Meaningful work within a successful and innovative family-owned business.
• Balanced work-life integration with structured working hours and a predictable workweek.
• Collaborative environment alongside experts in occupational safety, psychology, and medicine.
• 30 days of vacation to ensure sufficient rest.
• Additional benefits including bike leasing, contributions toward public transportation tickets within Germany, corporate discounts, and subsidies for selected fitness studios.