Customer Service Representative

Job Overview

The role focuses on ensuring an outstanding customer experience through prompt and effective handling of inquiries, resolving complaints, and fostering strong, positive relationships with clients.

Responsibilities

• Address customer complaints by delivering suitable solutions and ensuring follow-up until complete resolution.
• Respond to customer questions courteously and within appropriate timeframes.

Requirements

• Competence with computers, including Microsoft Office suite.
• Proficiency in both spoken and written English.
• Possession of at least a High School Diploma or an equivalent higher education qualification.