Customer Solution Advisor

About Bullhorn

Bullhorn is dedicated to delivering exceptional customer experiences by providing superior products and services. Our culture embodies five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. These principles guide our interactions with customers and colleagues alike, ingrained into every aspect of our operations.

We thrive in a fast-moving environment where diligent effort and excellent results are recognized and celebrated. We encourage team members to cultivate a passion for learning and continuous improvement, welcoming challenges as opportunities for growth. Career advancement is prioritized, favoring internal promotions and leaders who nurture employee development through emotional intelligence and accountability. Our collaborative leadership style fosters team success and shared achievements, creating a stimulating and rewarding workplace.

Role Overview

As a Customer Solution Advisor, you serve as a vital link connecting the On-Demand Customer Success team with clients facing urgent challenges. Your role is to restore stability and produce impactful results through focused, short-term interventions. Using your technical abilities and problem-solving expertise, you'll identify root causes, resolve critical issues, and rebuild client trust while ensuring their systems operate successfully.

Typical Responsibilities

• Assume full ownership of high-stakes, time-sensitive customer engagements to stabilize accounts and implement necessary solutions within Bullhorn software.
• Build strong relationships by acting as a direct point of contact, actively listening to customers, documenting issues, troubleshooting, and advising on best practices to enhance user experience.
• Collaborate closely with internal departments including Support, Product, Sales, and Technical Services to align efforts and ensure timely completion of deliverables.
• Lead and participate in deep investigations and root cause analyses to mitigate initial customer escalations. Share learned insights proactively to improve ongoing processes.
• Provide consistent updates on customer progress and meticulously track action items to guarantee successful, measurable outcomes.
• Configure and customize Bullhorn solutions to directly address identified customer pain points.
• Facilitate and lead weekly operational meetings with customers to review mutual plans, document next steps, and assign responsibilities.
• Advocate for customers by representing their feedback internally and suggesting enhancements to products or processes to reduce recurring challenges.
• Maintain technical accountability for all implemented changes during engagements, ensuring solution stability and integrity.
• Contribute frontline experience to refine and improve business programs and service offerings.

Candidate Profile

• Possess 2 to 3 years of relevant experience in customer-facing technical roles such as customer success, technical support, or consulting.
• Demonstrate strong problem-solving skills and a proactive, hands-on approach to rapidly deliver results.
• Capable of independently managing multiple priorities in a dynamic, fast-paced setting.
• Experienced in working cross-functionally and influencing teammates without direct managerial authority.

Preferred Qualifications

• Familiarity with Bullhorn Middle Office and Bullhorn Time and Expense products.
• Insight into identifying inefficiencies in payroll and billing workflows impacting customer operations.
• Practical experience with Bullhorn Automation, Analytics, or Amplify platforms.
• Ability to analyze existing automation setups and recommend optimization strategies for improved performance.

Compensation and Benefits

The annual base salary for this role ranges from $65,000 to $75,000, with eligibility for an annual target bonus and comprehensive benefits.

Benefits available from day one include:

• Medical, Dental, Vision coverage
• 401(k) plan with company match
• Unlimited Planned Paid Time Off
• Global Mental Health Support
• On-demand Learning and Development resources
• Quarterly paid volunteer opportunities
• Employee Referral Program active before your start date
• Company-wide mentorship programs

Compensation Transparency

The salary range provided is a good-faith estimate subject to change based on factors such as experience, skill set, qualifications, location, internal equity, and organizational requirements.

Culture

Bullhorn fosters a people-centric workplace valuing every individual's contributions. We seek forward-thinkers who challenge norms and introduce innovative ideas, thriving in a relaxed yet fast-moving and agile environment.