IT Support Engineer

About Torus

Torus is a Utah-based company with a massive 545,000-square-foot manufacturing facility named GigaOne in Salt Lake City. As the first mesh energy infrastructure provider worldwide, Torus integrates communities through durable, sustainable, and intelligent power solutions. They oversee the entire lifecycle of their systems—designing, engineering, manufacturing, installing, and supporting them. Their products aim to cut costs, reduce emissions, prevent outages, and enhance the security and dependability of the utility grid. With more than $267 million raised from prominent investors, Torus is accelerating modular power plant deployment across utilities, data centers, and industries, embodying a commitment to American manufacturing and lasting energy systems.

Role Overview

The IT Support Engineer position plays a critical part in maintaining Torus's internal infrastructure, supporting teams ranging from engineering to manufacturing and field operations. The role demands troubleshooting, maintenance, and precise documentation of internal systems to ensure smooth operations across the organization.

Candidate Profile

• Approaches problems by gathering full context before making decisions.
• Communicates solutions clearly and concisely with supporting data, suitable for various audiences.
• Balances fast action with maintaining high-quality outcomes to avoid rework.
• Thinks systemically about how IT, security, and operational technologies interact and impact users.
• Builds trust through transparent documentation and proactive communication, assuming positive intent.

Responsibilities

• Serve as the primary contact for IT issues via email, Slack, or ticketing systems.
• Manage all facets of the organization's network systems including software and hardware administration and support.
• Maintain comprehensive documentation of system configurations, changes, and procedures to enhance knowledge sharing and compliance.
• Oversee setup, configuration, and deployment of platforms and systems.
• Administer user access rights and permissions, ensuring security and data integrity.
• Address performance problems and service disruptions promptly.
• Update and maintain IT system documentation affecting multiple teams.
• Carry out additional duties and projects as assigned.

Qualifications

• Bachelor’s degree preferred in Network Security, Engineering, Computer Science, Information Technology, or a related discipline, although relevant experience may substitute.
• At least one year of experience in an IT helpdesk role.
• Proficient with Windows 10/11, macOS, Linux, and productivity suites like Office 365 or Google Workspace.
• Experience utilizing Jira ITSM and Slack for ticket tracking and communication.
• Strong troubleshooting capabilities covering hardware, software, and networking aspects.
• Solid understanding of networking fundamentals such as TCP/IP, DHCP, DNS, and VPN technologies.
• Excellent communication skills alongside dedicated customer service orientation.

Additional Information

• Applicants undergo background checks.
• Role is based remotely in Oregon, requiring occasional onsite work and travel to Utah for team meetings.
• Full-time, salaried employment.
• Compensation ranges between $60,000 and $70,000 annually, adjustable based on experience level.
• Applicants must be legally authorized to work in the US without employer sponsorship.
• Physical requirements include continuous computer operation, clear communication, reliable attendance, and proficiency in English.

Benefits and Perks

• Equity included in the employee rewards package.
• 401(k) retirement savings plan.
• Company-paid life and AD&D insurance with options for additional coverage.
• Voluntary short- and long-term disability insurance available.
• Medical plans with 50% premium coverage, dental and vision insurance.
• Access to telehealth, mental health support, coaching, and discounts on various goods and services.
• Flexible paid time off policy including unlimited discretionary PTO or 10 annual days, 10 company holidays, and fully paid parental leave without waiting period.
• Company-wide offsites fostering strategic collaboration and progress recognition.
• Provision of Torus-branded apparel and peer recognition programs.
• Fully stocked break rooms with free snacks and drinks.

Equal Opportunity Statement

Torus is an equal opportunity employer, considering all applicants equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.