KYC Analyst

Overview

This role involves managing Know Your Customer (KYC) processes to ensure compliance with regulatory standards and internal policies. The position requires reviewing customer onboarding documentation, verifying client details, and supporting ongoing due diligence activities within banking and financial services.

Key Responsibilities

• Examine and validate customer onboarding and KYC paperwork for accuracy and regulatory adherence.
• Authenticate client information through internal databases and external sources.
• Maintain updated and precise customer records in internal systems adhering to specified timelines.
• Detect inconsistencies, discrepancies, or possible risks and escalate issues as necessary.
• Perform KYC due diligence consistent with banking policy and regulatory frameworks.
• Apply global standards related to KYC, Anti-Money Laundering (AML), and compliance protocols.
• Assist in periodic reviews and remediation exercises to support continuous customer due diligence.
• Deliver high quality data management and operational performance standards.

Additional Responsibilities

• Manage transactional processes according to quality requirements.
• Handle client inquiries professionally via phone and email.
• Record detailed end user information regarding queries and issues.
• Keep availability information updated in relevant systems to ensure process productivity.
• Document and track client queries and resolution progress meticulously.
• Adhere to standard procedures to resolve client issues within defined service level agreements.
• Utilize internal knowledge resources to support efficient problem-solving.
• Identify recurring issues through call log analysis to prevent future problems.
• Maintain and enhance self-help documentation for clients.
• Recognize critical situations and escalate serious client concerns promptly.
• Provide all necessary product information and disclosures before and after client interactions.
• Ensure compliance with service agreements to avoid legal complications.
• Deliver exceptional customer support through effective issue diagnosis and solution guidance.
• Assist clients in navigating products and understanding features clearly.
• Support clients with courteous and professional troubleshooting.
• Keep detailed records of customer interactions according to standard guidelines.
• Accurately log all communication using designated tracking software.
• Recommend alternative solutions to retain client business when appropriate.
• Communicate effectively, adapting to the listeners and situations.
• Follow up with customers as scheduled to collect feedback and ensure contract compliance.
• Participate in ongoing product and skills training to maintain up-to-date knowledge.
• Collaborate with team members and leaders to identify training needs and improve client service quality.

Performance Metrics

• Process metrics include number of cases resolved daily, adherence to process and quality standards, SLA compliance, customer satisfaction scores, and feedback.
• Self-management performance measures productivity, efficiency, attendance, training hour completion, and technical training certification.

Requirements & Qualifications

• Freshers with immediate availability are welcome; experience candidates up to 4 years in KYC/AML are also considered.
• Comprehensive understanding of KYC, Anti-Money Laundering (AML), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Politically Exposed Persons (PEP), and sanctions compliance.
• Strong analytical skills and sound decision-making ability.
• Proficient communication skills in English, both written and verbal.
• Familiarity with Microsoft Office tools including Excel, Word, PowerPoint, and Outlook.
• Basic knowledge of banking and financial services operations.
• CAMI certification is preferred but not mandatory.

Additional Information

This opportunity supports the career development of individuals eager to join an organization committed to digital transformation and continuous growth. The role emphasizes quality customer service, compliance adherence, and personal skill enhancement.