Manager, Client Success

About the Company

We are a prominent provider of healthcare business services supporting physician practices, hospitals, health systems, and ambulatory care providers. Our expertise lies in delivering data-driven revenue cycle and business management solutions that enhance financial outcomes for healthcare providers while ensuring superior patient care standards.

Role Overview

The Manager, Client Success acts as the principal liaison between our organization and its clients. This role emphasizes fostering efficient communication, cultivating strong relationships, and managing accounts to optimize client satisfaction. Responsibilities include facilitating operational performance, resolving issues swiftly, and collaborating with internal teams to provide high-quality service. The manager engages closely with physicians, practice leaders, administrators, and operational partners.

Key Responsibilities

• Lead client meetings to assess performance, discuss strategic projects, and maintain client satisfaction levels.
• Serve as the main contact for assigned clients, coordinating with internal departments to respond to inquiries, concerns, and service needs.
• Organize and facilitate meetings with clients and internal teams; document meetings thoroughly and monitor follow-up actions.
• Analyze operational and performance data to detect trends, risks, and improvement opportunities.
• Develop and examine regular and on-demand reports for both client and internal use.
• Evaluate key performance indicators, proactively identify client issues, and escalate them as necessary.
• Suggest enhancements to processes grounded in data insights and operational assessments.
• Collaborate across multiple functional areas such as finance, HR, compliance, credentialing, and operations.
• Oversee payer contract activities and liaise with contracting teams when relevant.
• Support initiatives related to quality programs and compliance mandates.
• Assist in client onboarding and implementation activities.
• Provide guidance, mentorship, and professional development to members of the Client Success team.
• Ensure compliance with healthcare, privacy, security, and regulatory standards.
• Contribute to special projects and additional duties as assigned.

Qualifications and Requirements

• High school diploma or GED is mandatory; a bachelor's degree in Business, Healthcare Administration or Management is preferred.
• 3 to 5 years' experience in healthcare, revenue cycle management, client services, or account management roles.
• Familiarity with medical billing, revenue cycle workflows, and healthcare terminology.
• Capability to interpret and implement relevant regulations, policies, and industry standards.
• Excellent communication skills suitable for engaging diverse stakeholders effectively.
• Ability to manage competing demands in a dynamic, team-oriented setting.
• Strong orientation toward customer service excellence.
• Proven leadership skills and experience in developing teams.
• Competence in preparing and delivering presentations.
• Understanding of revenue cycle management, healthcare operations, accounting, or finance.
• Advanced analytical, problem-solving, and decision-making skills.
• Proficiency in verbal, written, and interpersonal communication.
• Highly organized with excellent time management capabilities.
• Experienced with Microsoft Office suite and workflow management software.

Compensation and Additional Information

Salary will be determined based on individual experience, qualifications, skills, geographic location, and alignment with role requirements. The role may also qualify for incentive-based compensation according to company policies.

Equal Employment Opportunity

Our company values diversity and inclusion and commits to equal opportunity employment. All qualified candidates will be considered without discrimination based on race, gender, religion, age, disability, veteran status, sexual orientation, gender identity, or any legally protected characteristic.

Recruitment Process Notice

We do not accept unsolicited resumes from agencies and do not authorize any recruitment fees without prior agreement. Caution is advised to applicants against fraudulent communications pretending to represent the company; no payment or financial information will ever be requested as part of recruitment.

Accessibility Commitment

We strive to provide an accessible and inclusive experience for all applicants and employees and offer reasonable accommodations throughout the hiring and employment process as required by law.