Manager Network Operations

Role overview

This is a full-time remote leadership role in the United States for an experienced manager in network operations. The position is posted on behalf of a partner employer, which will handle applications and all subsequent hiring steps.

You will be responsible for guiding a network operations team that keeps connectivity dependable, service issues resolved quickly, and operational standards consistently high. The role blends people leadership, technical oversight, process improvement, and cross-functional coordination in a fast-moving remote setting.

Success in this position means improving service availability, protecting customer experience, strengthening workflows, and helping the business meet its operational goals.

Key responsibilities

• Lead network operations teams that support optical networking, fault isolation, service restoration, and day-to-day operational readiness.
• Set team priorities, goals, performance measures, and working methods that align with operational needs.
• Improve productivity, efficiency, service quality, and overall customer satisfaction through better operating practices.
• Track KPIs, review trends in performance, and deliver clear reporting to leadership.
• Oversee incident handling, escalations, and difficult troubleshooting work to keep services stable.
• Introduce process enhancements and reinforce consistent compliance with operating procedures.
• Support change management activities and help ensure operational updates are executed successfully.
• Plan workloads, coach team members, support development plans, and manage performance improvement efforts.
• Work closely with engineering, product, and operations partners to raise standards and improve service delivery.
• Contribute to business planning with accurate performance analysis and actionable operational insights.

Requirements

• Bachelor’s degree, or an equivalent mix of education and professional experience.
• At least 5 years of relevant background in network operations or a similar technical environment.
• Supervisory or team leadership experience is preferred.
• Solid knowledge of network operations, troubleshooting, service management, and operational performance.
• Ability to juggle competing priorities, solve complex problems, and make sound decisions under pressure.
• Strong skills in organization, communication, and relationship management.
• Experience in team development, process improvement, and operational efficiency initiatives.
• Willingness to work flexible schedules, including evenings and other non-standard hours when needed.
• Customer-first mindset with the ability to manage escalations while maintaining service excellence.

Benefits

• Annual pay is competitive and varies by location, skills, experience, and qualifications.
• Salary bands listed for selected states are $105,786 to $141,047, $111,074 to $148,099, and $116,364 to $155,152 per year.
• This is a fully remote work-from-home role within the United States.
• Comprehensive programs covering health, life, and lifestyle benefits.
• Flexible benefit options designed to support physical, mental, emotional, and financial wellbeing.
• Opportunities for learning, advancement, and long-term professional growth.
• Collaborative workplace culture centered on innovation, teamwork, and operational excellence.

Hiring and privacy information

The employer uses an AI-assisted matching process to review applications quickly, consistently, and fairly against the main requirements for the role. Applications that fit best are shortlisted and passed to the hiring company, while interviews, assessments, and final hiring decisions are handled by the company’s internal team.

By applying, you agree that the recruiting partner may process your personal data to evaluate your candidacy and share relevant details with the employer. This processing is based on legitimate interest and pre-contractual steps under applicable data protection laws, including GDPR. You may request access, correction, deletion, or objection at any time.

AI tools may also be used to support parts of the hiring workflow, such as application review, resume analysis, response assessment, and identifying possible inconsistencies or verification signals. These tools assist recruiters and do not replace human judgment.