Operations & Customer Success Manager

Role Overview

We are seeking an Operations & Customer Success Manager to play a key role in supporting our U.S. operations. This position interacts with multiple facets of the company, including customer success, supply chain management, finance, and sales support. You will collaborate closely with both the U.S. General Manager and our headquarters in Switzerland to ensure seamless delivery of KA-EX® products from warehouse to consumer.

Key Responsibilities

• Oversee the onboarding process for new retail partners, handling all administrative tasks such as forms, portals, and item setups.
• Work alongside distributors to monitor orders, resolve issues, and enhance partnership relations.
• Track and report deductions to safeguard profit margins.
• Assist with financial operations by coordinating trade spend accruals and deductions in partnership with our European headquarters.
• Manage invoice processing, payment tracking, and maintain accurate financial documentation.
• Provide insightful reporting to support decision-making in the U.S. division.
• Coordinate orders and delivery schedules with both Swiss and U.S. third-party logistics providers.
• Oversee distributor order fulfillment timelines and resolve supply chain challenges to boost efficiency.

Candidate Profile

• Holds a Bachelor’s degree or an equivalent qualification.
• Possesses 2 to 4 years of relevant experience in operations, customer success, supply chain, or sales support roles.
• Exemplifies strong organizational skills, attention to detail, and effective communication abilities.
• Proficient with Excel or Google Sheets, CRM platforms, and logistics software.
• Experience in consumer packaged goods (CPG), wellness, or retail sectors is preferred.
• An entrepreneurial attitude with the flexibility to manage various responsibilities and assist in foundational business development.

Compensation & Benefits

• Annual base salary of $80,000 plus a performance-based bonus.
• Performance evaluations conducted twice a year with defined opportunities for career growth.
• Reporting structure includes direct engagement with Swiss headquarters and U.S. leadership.
• Opportunity to work within a collaborative and mission-focused team that encourages innovation, self-starting behavior, and professional development.