Outbound Sales Representative

About Carwow Group

Carwow Group is passionate about connecting people with the perfect car. Started as a review platform, it has evolved into one of Europe's largest destinations for car buying and selling, serving over 10 million customers and facilitating nearly £3 billion in car purchases last year alone. With the recent acquisition of Autovia, Carwow now reaches an even wider audience through its extensive portfolio of brands and media channels.

Role Overview

We are looking for energetic Outbound Sales Representatives to join the Sell My Car team. Your role will be essential in guiding sellers through the Carwow auction process, ensuring they have a seamless experience while maximizing the potential for selling their vehicles. This position involves proactive communication and building trust with clients to help them navigate the selling journey confidently.

Key Responsibilities

• Manage an active pipeline of prospective sellers interested in selling their cars through our online auction platform.
• Assess and verify car listings submitted by sellers for completeness and accuracy, collaborating with them to correct any issues before auction.
• Leverage industry knowledge to offer informed advice, helping customers balance expectations with market trends to achieve successful sales.
• Explain the auction procedure clearly to sellers, ensuring full understanding and commitment to the process.
• Handle negotiation conversations and address any customer objections effectively.
• Maintain communication with sellers through multiple channels including phone, email, live chat, and SMS to resolve queries.
• Keep detailed records of all interactions and ensure smooth transitions to other teams as required.
• Work collaboratively with the team to consistently meet individual targets for vehicle listings and pipeline conversions.
• Partner with cross-departmental teams to share insights that support the overall growth of Carwow.

Candidate Requirements

• Experience in a target-driven role with the ability to independently manage a sales pipeline.
• Strong verbal and written communication skills, capable of building rapport with a diverse range of sellers.
• A proactive, customer-centric mindset with a genuine passion for helping sellers achieve their goals.
• Excellent attention to detail and organizational skills to ensure accuracy in listings and follow-ups.
• Ability to work autonomously and within a team environment, contributing positively to team morale.
• Comfortable communicating across various platforms including phone, email, live chat, and SMS.
• Willingness to work within operational hours from 9 am to 7 pm, Monday to Sunday, on a rotating shift basis totaling 37.5 hours per week.
• Hybrid work model with a requirement to be present in the office at least 3 days each week.
• Interest in the automotive sector is advantageous.

Benefits

• Competitive base salary with commission opportunities.
• Company share options.
• Enhanced holiday entitlement starting at 28 days annually, with additional days for personal milestones such as weddings and house moves.
• Increased leave after three and ten years of service, up to 35 days per year.
• Option to purchase extra annual leave days.
• Participation in a pension scheme administered by Royal London.
• Private healthcare coverage through Vitality.
• Life insurance for added security.
• Monthly mental wellbeing coaching sessions.
• Opportunity to work remotely abroad for one month.
• Inclusive leave policies covering parental and fertility support.
• Childcare support and discounts on nanny services.
• Company-supported technology devices such as Macbooks or Surfaces.
• Home office allowance of up to £500 for ergonomic enhancements.
• Generous budget allocated for professional learning and development.
• Frequent social and team engagement events including tech lunches and book clubs.

Diversity and Inclusion

We value diversity highly and encourage applicants from all backgrounds and identities. Our recruitment process is based on experience, skills, and potential, ensuring a fair and equal opportunity for all candidates.