Product Manager - Operations Intelligence

About the Role

The Product Manager on the Coffeehouse Workforce Management Team at Starbucks will guide the strategic vision, roadmap, and implementation of workforce roster management systems. This role focuses on ensuring Coffeehouses meet customer demand while respecting partner scheduling preferences. The manager will oversee data-driven tools, digital solutions, and operational best practices by collaborating with teams across Data Science, Technology, Finance, Retail, and Coffeehouse Excellence, aiming to simplify processes and improve scheduling consistency and financial outcomes.

Key Responsibilities

• Act as the sole owner for product results, coordinating efforts and ensuring different teams contribute effectively to product development and support.
• Develop and maintain the product strategy, roadmap, and vision to align with both business objectives and partner requirements.
• Integrate insights from staffing, scheduling, and roster management to predict future needs and enable innovative, cross-functional improvements.
• Perform headcount and hiring analyses to guide financial planning and training budgets for Coffeehouses across the US and Canada.
• Collect, prioritize, and translate business and partner feedback into actionable product requirements and measurable success indicators.
• Specify product features and desired outcomes by applying data insights and business knowledge to steer decisions and assess impacts.
• Manage timelines, dependencies, and deliverables to ensure products are launched successfully and on schedule.
• Collaborate with implementation managers while retaining full accountability for product outcomes.
• Facilitate decision-making processes by weighing risks, information availability, and changing priorities.

Candidate Profile

• Bachelor's degree or comparable relevant work experience, including four years of related US military service.
• Strong data literacy, analytical mindset, and meticulous attention to detail.
• Clear and effective communication skills, both spoken and written, with proficiency in presentation storytelling.
• Ability to work autonomously as well as collaboratively within teams.
• Comfortable presenting goals and outcomes to leadership and cross-functional teams confidently.
• Skillful in independently resolving most issues or conflicts.
• Capacity to juggle multiple priorities while meeting deadlines effectively.
• Three to four years of progressive experience in product, brand, or operations management, ideally focusing on operations, process improvements, or enhancing customer/partner experiences.
• Proven ability to influence stakeholders without formal authority to achieve timely results.

Partner Benefits and Perks

• Comprehensive medical, dental, vision, and life insurance options including basic and supplemental coverage.
• Access to short- and long-term disability plans, paid parental leave, and family expansion reimbursements.
• Paid vacation from the date of hire, sick time accrued based on hours worked, eight paid holidays, and two personal days per year.
• Participation in a 401(k) plan with employer matching, discounted company stock programs, equity incentives, emergency savings plans, and financial well-being resources.
• Full tuition coverage for a first bachelor’s degree through Arizona State University’s online program and additional education and student loan management support.
• Backup care and Deferred Action for Childhood Arrivals (DACA) reimbursement benefits available.
• Vacation time accrual varies by state, with specific limits outlined for roles below and at director levels.

Additional Information

Compensation will be determined based on multiple factors such as experience, skills, location, and internal pay equity, with typical offers not at the highest end of the salary range. Starbucks emphasizes onsite collaboration four days per week. The company is an equal opportunity employer committed to inclusive hiring practices and provides reasonable accommodations to applicants with disabilities. Applicants with criminal histories will be considered in compliance with all relevant regulations.