Restaurant Manager

About the Company

Located just steps from Auckland International Airport, Te Arikinui Pullman Auckland Airport features 311 elegantly furnished guestrooms and provides a distinguished 5-Star Airport Hotel experience that embraces authentic New Zealand culture. Guests enjoy a welcoming informal lobby hub and a rooftop bar and dining area called Te Kaahu, which offers panoramic views stretching from Manukau Harbour to central Auckland.

Te Kaahu embodies the spirit of exploration across past, present, and future, serving as a venue where exceptional culinary experiences combine with New Zealand’s rich Māori heritage. The restaurant strives to offer memorable dining moments that reflect the unique culture and stunning landscapes of Aotearoa.

Job Responsibilities

• Ensure outstanding food and beverage service by maintaining high standards in guest experience, accurate billing, ordering, and continuous guest satisfaction.
• Lead recruitment, training, development, and management of the restaurant team.
• Oversee operational controls including stock procurement, inventory oversight, care of equipment, and hygiene compliance.
• Maintain adherence to liquor licensing laws, hotel policies, and ensure the team is well-versed in menus, special dietary requirements, allergens, beverage options, and promotions.
• Manage financial and performance metrics such as stock audits, monthly financial reports, KPI monitoring, coordination of conferences and functions, and implement ongoing process improvements.

Required Qualifications

• At least five years of senior leadership experience, preferably within high-volume restaurants or five-star hotel environments; international experience is an advantage.
• Solid knowledge of food safety standards and regulations.
• Professional appearance with strong attention to detail, excellent organizational and administrative capabilities.
• Ability to remain calm and solution-oriented during high-pressure situations, including unforeseen disruptions like flight cancellations.
• Exemplifies hospitality and respect (manaakitanga) in all aspects of leadership and guest interaction.
• Expertise in alcohol service, wine varieties, and beverage pairings, with enthusiasm for sharing this knowledge.
• Possession of a valid Managers Certificate is required.
• Commitment to a workplace culture that honors diversity and reflects the values of Aotearoa.

Additional Information

• Opportunity to grow professionally through the Accor Academy.
• Flexible scheduling to accommodate personal lifestyle.
• Enjoy global discounts on dining and accommodation as staff benefits.
• Complimentary meals provided during shifts.
• Paid parking available at Park & Ride Auckland Airport.
• Additional leave options including Paid Birthday and Wellness Leave.
• Referral bonuses available for introducing new team members.
• Access to an extensive Parental Leave Scheme.
• Confidential and free Employee Assistance Program support.

Diversity and Inclusion

The organization is dedicated to fostering an inclusive environment by recruiting and promoting diverse talent. Reasonable adjustments are available during the recruitment process upon request.