Ryan Member Services Representative

About the Role

As a Member Services Representative at the YMCA of Metropolitan Fort Worth, you will serve as the initial contact for both existing and potential members, providing outstanding support and information to enhance their experience. Your duties will range from greeting visitors to managing membership inquiries and administrative functions that foster a welcoming environment.

Key Responsibilities

• Warmly welcome members, guests, and visitors with professionalism.
• Offer detailed information regarding YMCA programs, services, and membership plans.
• Address member questions, assist with registrations, and resolve issues.
• Encourage the benefits of YMCA memberships to prospective members.
• Conduct facility tours and orientation sessions for new members.
• Support membership sales and renewal processes.
• Manage membership applications, cancellations, and modifications.
• Handle monetary transactions including fees and program payments.
• Maintain precise member records and data within the database system.
• Keep the reception area tidy, organized, and inviting.
• Control facility access by ensuring entry is limited to authorized individuals.
• Report safety or maintenance concerns to appropriate personnel promptly.
• Collaborate with YMCA staff to enhance the overall member experience.
• Participate actively in team meetings to contribute ideas for service improvement.
• Assist in special events and community outreach efforts as required.

Qualifications

• Applicants must be at least 16 years old.
• CPR, First Aid, and AED certifications are preferred; or willingness to obtain these within the first 30 days of employment.
• Previous experience in customer service is advantageous.
• Experience working in membership-driven or community-centered organizations is preferred.

Required Skills

• Excellent communication and interpersonal skills.
• Capability to manage multiple tasks and remain composed under pressure.
• Basic computer literacy and familiarity with membership management software.
• Strong attention to detail and problem-solving abilities.

YMCA Mission and Culture

The YMCA is dedicated to putting Christian values into action through programs, services, and relationships that foster healthy spirit, mind, and body for all individuals.

The organization focuses on three main impact areas: Youth Development, Healthy Living, and Social Responsibility, aiming to empower youth, improve well-being, and encourage community support and involvement.

Our workplace culture emphasizes welcoming all individuals, valuing authenticity, nurturing personal growth, maintaining hope, and demonstrating determination to strengthen communities and individuals alike.

Additional Information

This job description outlines general duties and responsibilities but is not exhaustive. Employees may perform other reasonable duties as assigned by YMCA management. Job descriptions are subject to periodic revision. This role is not a contractual agreement.