Sanitary Ware Order Coordinator

About Silkroad Builds

Silkroad Builds is a dynamic and expanding construction and building materials company dedicated to providing reliable, superior solutions for both residential and commercial projects. The company emphasizes operational efficiency, robust supplier partnerships, and unwavering customer satisfaction. Team members collaborate closely to oversee materials coordination, manage order processing, and support project scheduling within a professional, fast-paced work environment.

Role Overview

The position involves comprehensive management of WPC (Wood-Plastic Composite) door orders, acting as the primary intermediary between customers and manufacturing facilities. Key responsibilities include confirming orders, verifying technical drawings, monitoring production progress, conducting pre-shipment inspections, preparing necessary documentation, addressing anomalies, and managing after-sales follow-up. The coordinator ensures precise and timely delivery to maintain stable order fulfillment and smooth daily operations.

Qualification Requirements

• Possession of a college degree or higher, preferably in International Trade, Business English, Logistics, Business Administration, or related fields.
• At least three years of experience in foreign trade order coordination; candidates with background in WPC doors, wooden doors, or the building materials and home furnishing industry are especially encouraged.
• Thorough familiarity with foreign trade order processes, export customs clearance, and documentation preparation.
• Ability to interpret WPC and wooden door production drawings and a solid understanding of WPC door product structure, manufacturing techniques, common materials, wood grain finishes, and hardware combinations.
• Experience managing order modifications, customization requests, and handling production anomalies.
• Fluency in English reading and writing; capable of managing English correspondence, customer orders, and documentation independently, with effective communication with international clients.
• Proficiency in Excel, Word, and PowerPoint for ledger maintenance, report creation, and order organization; familiarity with ERP systems preferred.
• Excellent attention to detail, resilience under pressure, responsibility, logical thinking, and strong communication and coordination abilities across departments.
• High sensitivity to measurement, data accuracy, and process workflows; capable of handling multiple orders simultaneously.
• Preference given to candidates with experience in the Middle East, especially Saudi Arabia or those involved with exporting building materials.
• Willingness to travel short-term for business purposes, including on-site factory inspections and follow-ups.