Senior Sales Associate

About the Role

The Senior Sales Associate at Kushals Retail Pvt Ltd plays a pivotal role in delivering outstanding customer experiences, leading sales initiatives, and ensuring smooth store operations with a strong customer-centric approach and flexibility.

Key Responsibilities

• Establish and nurture strong relationships with customers by understanding their preferences and delivering customized solutions.
• Address customer concerns professionally and promptly to ensure satisfaction and gather feedback for product and service improvements.
• Achieve and exceed store sales targets through solution-driven selling and by promoting higher-value products.
• Utilize upselling, cross-selling, negotiation, and objection-handling techniques to convert prospects into loyal customers.
• Adapt quickly to changes in customer needs and share insights within the team to improve sales and service.
• Make independent operational decisions and manage store activities in the absence of the Store Manager.
• Monitor and control inventory to prevent shrinkage; support processes such as replenishment, stocktakes, and product turnover tracking.
• Ensure compliance with company policies, maintain accurate inventory records, and report operational bottlenecks.
• Handle escalated customer issues decisively and professionally.
• Lead by example in fostering accountability, goal-oriented performance, and ethical behavior among team members.
• Support training and mentoring of new and existing staff to enhance product and service knowledge.

Candidate Requirements

• Minimum Higher Secondary Certificate (HSC) with at least 2 years of retail experience, or graduates with 2 years retail experience.
• Age between 20 and 35 years.
• Basic proficiency with computers and Microsoft Office.
• Proven ability to consistently exceed sales targets.
• Experience delivering excellent customer service and maintaining strong customer relations.
• Experience in mentoring team members.
• Competency in cash handling and inventory management.
• Familiarity with POS systems and other retail technologies.
• Understanding of visual merchandising principles.
• Positive attitude with strong enthusiasm.
• Excellent grooming and presentation skills.
• Willingness to work flexible shifts.