Service Desk Analyst
Singapore · పూర్తి సమయం
దరఖాస్తు చేసుకునే వారిలో మొదటి వ్యక్తిగా ఉండండి
- అనుభవం
- 1–4 సంవత్సరాలు
- జీతం
- —
- ఖాళీలు
- 1
- పోస్ట్ చేయబడింది
- 5 గంటల క్రితం
- పని విధానం
- కార్యాలయంలో
- పునఃప్రారంభం
- దరఖాస్తు చేసుకోవాలి
మీరు ఎక్కడ పని చేస్తారు
ఉద్యోగ వివరణ
About the Role
The Service Desk Analyst will act as the first point of contact for technical support, assisting end users with a variety of IT issues. This position requires handling support requests through multiple communication channels such as phone, chat, email, and web. The role focuses on resolving common hardware, software, and network problems efficiently.
Key Responsibilities
- Deliver tier-1 IT Service Desk support to users.
- Respond promptly to service requests coming via phone, chat, email, or web platforms.
- Diagnose and solve routine hardware, software, and network difficulties.
Requirements
- Between 1 to 4 years of experience in technical support or service desk roles.
- Familiarity with operating systems such as Windows and macOS.
- Competence with troubleshooting tools including Outlook, Word, Excel, and Microsoft Teams.
- Experience using service management software like ServiceNow, Jira, Zendesk, or Freshdesk.
- Excellent communication abilities combined with a strong customer service orientation.
- Proficiency in English and Mandarin for reading, writing, and speaking is mandatory.
నైపుణ్యాలు
Work styles they’re looking for
Clear Communication