Technical Business Analyst

About Accenture

Accenture is a leading global professional services firm specializing in digital, cloud, and security solutions, committed to delivering innovative business outcomes.

Role Overview

This position requires a Technical Analyst adept at linking Product, Engineering, Architecture, and Quality Engineering teams to successfully execute sophisticated digital and ecommerce projects. The ideal candidate is enthusiastic about enhancing customer experiences, comfortable navigating uncertainty, and skilled in converting complex business and technical challenges into clear, testable, and actionable deliverables.

Key Responsibilities

• Lead and engage in discovery workshops with both business and technical stakeholders.
• Examine customer journeys, user behaviors, and transactional workflows to identify improvement opportunities.
• Evaluate current and anticipated experiences across digital and customer-facing platforms.
• Convert unclear requirements into well-defined, actionable outcomes.
• Identify gaps, risks, dependencies, and unique edge cases through critical analysis.
• Compose clear, concise, and testable user stories along with functional and non-functional requirements.
• Develop acceptance criteria to facilitate quality assurance and automation testing.
• Decompose large initiatives into smaller, manageable value delivery slices.
• Ensure readiness of requirements prior to engineering handoff and support backlog refinement, estimations, and sprint plannings.
• Analyze APIs, system integrations, data flows, and system behaviors, documenting crucial points and impacts.
• Collaborate closely with engineers and architects on design and implementation considerations, addressing technical trade-offs, scalability, and performance.
• Partner with cross-functional teams including Product Managers, Designers, and Quality Engineers to support agile delivery.
• Promote effective communication and unblock challenges by engaging stakeholders regularly.
• Work with Quality Engineering to ensure requirements are testable and support automation, while identifying quality risks early.

Required Experience & Skills

• Proven background as a Technical Analyst, Business Analyst, Product Analyst, or Digital Business Analyst.
• Experience with ecommerce, retail, digital products, or platforms handling high customer transactions.
• Strong facilitation skills for discovery workshops and stakeholder engagement.
• Expertise in creating user stories, acceptance criteria, and functional requirements aligned with Agile and Scrum methodologies.
• Competence in understanding APIs, data integrations, distributed systems, and translating customer journeys into technical solutions.
• Excellent stakeholder management abilities bridging Product, Engineering, Architecture, and Quality teams.

Preferred Experience

• Exposure to ecommerce and digital commerce platforms.
• Familiarity with order management systems, cart and checkout processes.
• Knowledge of product catalogues, pricing, promotions, inventory, fulfilment, and customer service platforms.
• Understanding of omnichannel customer experiences, loyalty programs, event-driven architectures, and microservices.

Success Metrics

• Ability to translate complex customer experiences into well-defined user stories.
• Effectively help teams deliver rapid customer value through strategic story breakdown.
• Early identification of risks, dependencies, and edge cases to mitigate delivery issues.
• Enhancement of customer journeys through comprehensive system-level discovery and analysis.
• Collaborative cross-team efforts to minimize ambiguity and boost delivery quality.