Technical Consultant - Systems Engineer

About the Role

Join Datacom as a Systems Engineer where you will drive innovation by identifying, creating, and implementing advanced tech solutions that address real challenges faced by clients. Utilize leading-edge products, proprietary technologies, and creative problem-solving skills to transform ideas into impactful business solutions across New Zealand.

Responsibilities

• Deliver comprehensive Level 2 and Level 3 IT support across diverse technologies.
• Troubleshoot and resolve technical issues involving Windows Server, networking, Azure, Microsoft 365, and security tools.
• Provide on-call after-hours support as part of a rotational roster.
• Serve as a trusted advisor to clients ensuring seamless and professional support delivery.
• Assess clients’ business requirements to help guide strategic IT planning.
• Proactively manage customer infrastructure including maintaining technical documentation.
• Advise and assist in the design and deployment of high-quality technical solutions and projects.
• Identify opportunities for continual improvement to foster a culture of service excellence and innovate workflows.

Requirements

• Exceptional analytical and problem-solving capabilities.
• Strong skills in building and managing customer relationships.
• Capability to manage budgets, schedules, work plans, and meet performance standards.
• Effective communication and presentation skills for technical topics at various levels.
• Technical expertise in Microsoft 365, including identity management tools like AzureAD, AD Connect, ADFS, Microsoft Identity Manager.
• Familiarity with Office 365 collaboration tools (Teams, Planner, Groups, Exchange Online, SharePoint Online).
• Experience with collaboration and video conferencing tools such as Teams, Poly, Neat, Zoom.
• Knowledge of competitor platforms similar to the above IT solutions.
• Experience with email security and archiving solutions including Office 365 ATP/EOP, Datto, Avepoint.
• Proficiency with Microsoft SCCM and Intune for platform maintenance, security configuration, patch management, lifecycle updates, and deployments.
• Broad knowledge of Microsoft Server OS, Active Directory, Group Policy, DNS, ADFS, DHCP, DFS, virtualization technologies such as VMware, Azure, AWS.
• Competence in networking components including DNS, DHCP, firewalls, and routing.
• Familiarity with Microsoft Azure infrastructure (VMs, virtual networking, Azure AD, WVD, PaaS).
• Experience with Windows 11, Mac OS, antivirus software, backup tools, security and endpoint protection solutions.
• Applicants must be citizens or residents of New Zealand due to security requirements.

Why Work at Datacom?

Datacom is a leading provider of IT professional services in Australia and New Zealand, offering a vibrant, agile culture with a supportive and inclusive environment. Employees benefit from social events, modern workspaces, flexible hours, remote work options, and ongoing professional development. Join a company that values your unique contribution in a collegial and flat-structured setting, and be part of an innovative team tackling the biggest technology challenges in the region.