Account Manager

Overview

The Account Manager role entails overseeing various procurement channels and collaborating with customers to meet predefined revenue and margin goals. This position involves regular engagement with clients by monitoring bid boards, responding to quote requests via phone and email, nurturing ongoing client relationships, and actively maintaining a sales pipeline. Professionalism and thorough product knowledge are essential to fulfilling customer needs effectively.

Key Responsibilities

• Respond to customer inquiries regarding product details, pricing, availability, usage, and credit terms across multiple communication platforms.
• Recommend suitable products tailored to the customer's mission, needs, and preferences.
• Provide quotations including prices, credit or contract terms, warranties, and delivery timelines.
• Process orders within an Enterprise Resource Planning (ERP) system.
• Record all quotes, customer data, and sales opportunities in Salesforce while maintaining an active pipeline.
• Offer post-sale consultation to address issues and offer continued support to clients.
• Distribute product samples and catalogs to customers as needed.
• Create marketing initiatives aimed at identifying new contacts within existing accounts.
• Target and achieve established sales and margin objectives as directed by leadership.
• Conduct ongoing market research in targeted business channels to support territory strategy, vendor relations, and dealer representation.
• Respond to preferred vendor opportunities on TLS SOE and FESE contracts that are not actively driven.
• Coordinate with the Regional Sales team by sharing leads garnered from bid boards and inbound inquiries.
• Consistently monitor relevant bid boards including DIBBS, GSA Ebuy, Unison, and SAM.gov within the assigned market segment.

Candidate Qualifications

• Strong organizational aptitude to manage multiple priorities efficiently.
• Excellent interpersonal and communication skills, both verbal and written, across all organizational levels.
• Comprehensive understanding of specific sales markets aligned with company objectives and targets.
• Proven ability to establish trust and credibility with customers, colleagues, and suppliers.
• Customer-focused mindset with capability to handle challenging client situations professionally.
• Associate Degree in Business or a related discipline, or equivalent professional experience.
• Prior experience in government sales and Federal contracting is advantageous.

Technical Skills

• Proficiency in MS Office Suite or equivalent software, effective internet research skills, and ability to create and manage databases.
• Familiarity with Enterprise Resource Planning (ERP) software for order processing.
• Experience with Salesforce is considered a plus.

Work Environment

The position operates within a standard office atmosphere.

Equal Employment Opportunity

The employer is committed to providing equal employment opportunities without discrimination on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic. This commitment extends to all employment terms and conditions including recruitment, hiring, promotion, termination, compensation, and training.

Additional Notes

This job description is designed to outline the general expectations and responsibilities of the role. It is not exhaustive and may be updated or modified as deemed necessary by the employer. Employment is at-will, and the conditions may be subject to change.