Administrative Assistant

About Plainfield Counseling Center

Plainfield Counseling Center strives to provide a welcoming and compassionate experience for individuals seeking mental health support. Operating remotely, they emphasize empathetic client care and efficient administrative coordination to support therapists.

Role Overview

The Administrative Assistant will act as the initial point of engagement for clients by managing communication and appointments. This full-time remote position offers a meaningful opportunity to support mental health services while advancing a career in healthcare administration.

Key Responsibilities

• Serve as the primary contact for potential and current clients via phone and email.
• Manage scheduling and rescheduling appointments for multiple clinicians.
• Assist new clients through the intake process, including managing necessary documentation.
• Verify client insurance benefits and help with basic billing tasks and co-pay processing.
• Maintain confidential and accurate client records.
• Facilitate communication between clients and therapists.
• Optimize therapists’ calendars for maximum efficiency.
• Support additional administrative and operational projects as needed.

Qualifications

• Strong verbal and written communication capabilities.
• Approach clients with friendliness, compassion, and professionalism.
• Excellent organization and multitasking skills with an eye for detail.
• Aptitude for learning new technologies such as scheduling systems and Electronic Health Records (EHR).
• Reliable high-speed internet and well-equipped private home office.
• Ability to manage confidential information responsibly.

Preferred Experience

• Background in administration, reception, customer service, or healthcare support roles.
• Experience with medical scheduling, insurance verification, or healthcare billing.
• Knowledge of HIPAA regulations and healthcare privacy standards.
• Interest in behavioral health, psychology, or counseling.

Compensation & Benefits

The position offers an annual salary ranging from $54,000 to $68,000, depending on experience and qualifications. Additional benefits include:

• Fully remote work setup.
• Paid holidays and time off.
• Health, dental, and vision insurance options where applicable.
• Opportunities for professional growth and development.
• A supportive, collaborative team environment.
• Clear paths for career advancement within the organization.