Agent - Reservations

Overview

Join Autograph Collection as a Reservations Agent based in Doha, Qatar. This role involves handling reservation requests efficiently while providing excellent customer service that aligns with company standards.

Primary Responsibilities

• Manage all incoming reservation requests, modifications, and cancellations via phone, fax, or mail.
• Assess guest needs to recommend appropriate room types and verify availability and rates.
• Communicate guarantee, special rate, and cancellation policies to guests clearly.
• Handle special requests by documenting and accommodating them appropriately.
• Answer guest inquiries about property amenities and room options.
• Utilize sales strategies to enhance revenue opportunities.
• Enter and retrieve data accurately in the reservation system, applying correct codes for special room types such as complimentary stays, employee discounts, travel agent rates, and wholesale bookings.
• Escalate guest concerns following correct protocols.
• Adhere to all company policies, maintain professional appearance, confidentiality, and security of property and guest information.
• Welcome and attend to guests per company standards, including support for individuals with disabilities.
• Maintain effective communication with clarity and professionalism; use proper telephone etiquette.
• Build and sustain positive working relationships and support team goals.
• Comply with quality assurance standards.
• Perform physical tasks involving objects up to 10 pounds when needed.
• Complete additional duties as assigned by supervisors.

Qualifications

• Educational requirement: High school diploma or GED equivalent.
• No prior related work experience necessary.
• No supervisory experience required.
• No specific licenses or certifications needed.

Company Commitment

Autograph Collection, part of Marriott International's portfolio, upholds equal opportunity employment principles and values a diverse and inclusive workplace where all associates are respected. The brand focuses on offering unique travel experiences catering to individuals seeking distinct and memorable stays.