Client Solutions Manager, Amazon

About the Team

Our Global Agency & Accounts (GA&A) team, in partnership with Amazon, collaborates with multinational clients to deliver cutting-edge technological solutions. This team serves as a strategic advisor, creating TikTok offerings that help businesses and brands thrive across our integrated product suite.

Role Overview

The Client Solutions Manager (CSM) partners closely with the sales division to ensure client goals are met and provide exceptional service to both internal and external stakeholders. This role involves working across various business segments within Amazon's portfolio and coordinating with cross-functional teams such as Sales Operations, Product, Measurement, and Creative Solutions.

Key Responsibilities

• Collaborate with Brand Partnerships Managers and the team lead to nurture and expand advertiser relationships.
• Lead the creation and execution of strategies, measurement frameworks, and reporting for performance campaigns as well as custom sponsorship initiatives.
• Oversee inventory booking, presale pipeline management, reporting, and ensure CRM data accuracy.
• Advocate optimization approaches, supervise their implementation, and strive to surpass key performance indicators while advancing learning objectives.
• Analyze product usage and aggregate data to uncover insights that fuel client business growth and increase revenue through up-selling.
• Establish trust as an external product consultant, educating partners on TikTok features, product solutions, and best practices to enhance industry knowledge.
• Proactively address and resolve issues through appropriate escalation pathways.

Qualifications

• At least four years of experience in account management or media services within digital marketing or ad technology.
• Strong communication and collaborative skills across diverse business units, teams, and geographical locations.
• Excellent project management abilities, adept at prioritizing tasks in dynamic settings, leading meetings, and tracking deliverables while managing stakeholder expectations.
• Proven history of supporting revenue targets.
• Capability to interpret data and extract insights from Ads Manager platforms and Brand Lift studies.
• Experience troubleshooting technical issues alongside product and engineering teams.

Preferred Attributes: Experience within auction-based environments, enthusiasm for using data and technology to guide strategy and measure outcomes, and flexibility to excel within a startup culture that embraces change.

About TikTok

TikTok is a premier platform for short-form mobile video, committed to inspiring creativity and spreading joy globally. Headquartered in Los Angeles and Singapore, TikTok operates worldwide with offices in major cities including New York, London, Paris, Berlin, and Tokyo.

Why Join TikTok

At TikTok, creativity is central to our mission. Our diverse global teams work together to build products enabling authentic self-expression, discovery, and connection. We value curiosity, humility, and impactful innovation. Embracing challenges with resilience and an "Always Day 1" mentality, we create meaningful breakthroughs for our users and business.

Diversity & Inclusion

We are dedicated to fostering inclusivity, valuing employees' diverse skills and perspectives. Our platform and workplace reflect the global communities we serve, and we strive to maintain an environment where everyone feels represented and empowered.

Accommodation Commitment

We provide reasonable accommodations during recruitment to candidates with disabilities, pregnancy, religious beliefs, or other protected characteristics. Candidates requiring assistance are encouraged to reach out to our accommodations team.

Compensation & Benefits

The annual base salary for this position ranges from $70,304 to $116,850, subject to factors such as experience, skills, and location. Additional compensation may include discretionary bonuses, incentives, and restricted stock units. Benefits commence from the first day and include medical, dental, and vision coverage, a 401(k) plan with company match, parental leave, various insurance plans, wellness programs, paid holidays, sick leave, and personal time off with accruals based on tenure. These programs may be modified at company's discretion.

Legal Compliance

For candidates in Los Angeles County, those with arrest or conviction records will be considered in compliance with applicable laws. Considerations relate to roles involving direct client interaction, confidential information handling, and sound judgment requirements.