Client Success Manager

About JustPark

JustPark is a leading platform integrating B2B and B2C parking solutions, streamlining the parking experience for venues, councils, private driveways, and drivers. Our unified service, born from the merger of ParkHub and JustPark, delivers comprehensive parking products for improved venue operations and effortless parking bookings.

Role Overview

The Client Success Manager (CSM) at JustPark's US Everyday Parking Products (JPV) leads client success activities across a portfolio including valet, mobile payments, enforcement, and business analytics. Reporting to the Head of Customer Experience and collaborating closely with Engineering, Product, and Commercial teams, the CSM is responsible for managing account health, facilitating client adoption, and honestly representing customer feedback internally and externally.

Key Responsibilities

• Take full ownership of client success for assigned account portfolios within JPV's product range, ensuring onboarding, adoption, ongoing engagement, and renewal support.
• Maintain comprehensive understanding of JPV products including Permits, On Demand, EnforcePlus, Valet (Oobeo Valet, RequestAhead, ValetMate), Self-Park, Insights, and CurbTrac to address client queries and escalate issues appropriately.
• Contribute actively to the creation and enhancement of team documentation, onboarding materials, and procedural guides, highlighting and closing process gaps.
• Work cross-functionally with Engineering, Product, and Commercial teams to communicate client feedback, support escalations, and assist with renewals and expansions.
• Conduct routine account check-ins and business reviews, manage professional client communications, and escalate complex situations to senior leadership as needed.
• Demonstrate initiative by proactively addressing problems and seeking assistance after attempting independent resolutions.

Qualifications and Experience

• 2–4 years in customer success, SaaS account management, or client-facing roles.
• Experience handling multiple products and rapidly acquiring new system knowledge.
• Excellent communication skills suited for client meetings at executive and operational levels.
• Location based in Dallas, Philadelphia, or New York City.
• Strong analytical, process-driven, and data-oriented approach.
• Commercially savvy with confidence managing multi-stakeholder client accounts.
• Empathetic focus on client growth and adaptable scheduling for customer convenience.
• Willingness to travel for customer onboarding and support events.
• Additional experience in mobility, real estate, or operations-intensive sectors is advantageous.

Benefits

• Unlimited paid time off
• Complimentary coffee bar (Dallas location)
• Catered breakfasts and lunches Tuesday through Thursday (Dallas location)
• Weekly social gatherings at the office (Dallas location)
• Medical and dental insurance through Cigna with multiple plan options, including low-deductible and HSA plans
• Employee assistance programs and mental health support subscriptions
• Generous parental leave and fertility assistance
• Pet insurance and discount options
• 401(k) retirement savings plan
• Travel stipend for local employees
• Regular social events and celebrations fostering a collaborative environment