Compliance & Administration Coordinator

About Acclime

Acclime is a global professional services firm offering compliance, company secretarial, tax, accounting, and bookkeeping solutions. The Australian branch serves a wide array of clients, including ASX-listed companies and subsidiaries of foreign corporations establishing operations in Australia.

Role Overview

The Compliance & Administration Coordinator plays a central part in enhancing the administrative and governance aspects of client engagement throughout the business. Serving as the main liaison between clients and internal teams, this role involves managing engagement agreements, assisting with Resident Director onboarding processes, facilitating client onboarding and KYC activities, and aiding compliance-related workflows and continuous improvements.

Key Responsibilities

• Coordinate onboarding for Resident Directors, including preparation and dissemination of information packs and service agreements.
• Collaborate with internal departments such as IT and Marketing to support Resident Director account setups and profile management.
• Manage allocations of new clients to Resident Directors and keep precise records of appointments.
• Assist in client listing preparation for monthly RCTI billing processes.
• Administer preparation, renewal, and record keeping of engagement agreements in line with company policies and regulatory requirements.
• Liaise with service teams to confirm scope and pricing prior to renewals and monitor monthly renewal schedules.
• Manage KYC onboarding by communication with clients, gathering documentation, and tracking progress to ensure compliance before starting services.
• Support the compliance team by improving templates, SOPs, workflows, and maintaining consistent compliance administration procedures.

Candidate Profile

• Minimum three years’ experience in client services, compliance, corporate services, contract administration, or business operations.
• Proven track record handling client agreements and engagement documentation.
• Familiarity with KYC onboarding and operational compliance processes.
• Ability to manage multiple stakeholders and complex workflow coordination.
• Exceptional organizational and administrative capabilities with strong attention to detail.
• Advanced skills in Microsoft Office Suite including Word, Excel, Outlook, and Teams.
• Excellent communication skills for effective liaison with clients and directors.
• Desirable experience includes knowledge of professional service industries, corporate governance, AML/CTF regulations, and experience with contract lifecycle or document management software.
• Experience in project coordination or process improvement is advantageous.

Benefits and Work Environment

• Employment within a well-established international organisation.
• Hybrid working arrangements available.
• Supportive, inclusive, and collaborative workplace culture.
• Additional perks such as Birthday Leave and dedicated Wellness Day leave to promote employee wellbeing.