Customer Care Executive

Job Overview

Join our team as a Customer Care Executive where you will support clients by managing inbound and outbound calls to address their questions, concerns, and requests promptly and effectively.

Key Responsibilities

• Handle customer communications to resolve various inquiries and complaints with efficiency.
• Assist users by guiding them through troubleshooting processes, billing questions, and product demonstrations.
• Maintain precise records of all customer interactions within the CRM system.
• Strive to achieve or surpass performance metrics like Average Handling Time (AHT) and Customer Satisfaction (CSAT) ratings.
• Coordinate with internal teams to escalate and resolve complex issues, while ensuring excellent customer experience ownership.

Additional Information

This is a permanent, full-time role open to both freshers and experienced candidates. The compensation ranges between ₹17,000 and ₹20,000 per month.

Contact Details

For inquiries, please reach out via phone at 8431646796.