Customer Relationship Manager

About the Role

Softnis It Management Services Private Limited seeks a Customer Relationship Manager dedicated to ensuring a positive and effective customer experience. This full-time position is based at our Vijayanagar office in Bengaluru and offers a monthly salary of ₹30,000 along with performance-based incentives. This opportunity is especially suited for female candidates who are passionate about customer service.

Primary Responsibilities

• Respond to customer queries via phone and online channels promptly and professionally.
• Develop and nurture strong, long-lasting relationships with customers to enhance satisfaction and loyalty.
• Collaborate with internal teams to organize and coordinate field operations effectively.
• Perform consistent follow-ups with customers to guarantee completion of services within agreed timelines.

Candidate Profile and Requirements

• Possess a calm, assured, and resolute demeanor, vital for managing diverse customer interactions.
• Hold a graduate degree in any discipline.
• Demonstrate excellent communication and interpersonal skills.
• Be proficient in Kannada, English, and Hindi languages.
• Previous experience in customer service roles is an asset.

Ideal Attributes

• Exhibit professionalism and articulate communication.
• Show maturity, responsibility, and a friendly approach.
• Maintain patience and a customer-centric mindset.
• Excel in follow-up tasks and coordinating activities among teams and customers.

Additional Information

If you appreciate engaging with customers and fostering enduring relationships, we welcome your application for this role based in Bengaluru’s Vijayanagar area, which requires work from office.