Customer Success Manager

About Motimatic

Motimatic delivers results throughout the entire customer journey, from initial awareness to retention, upsell, and recovering churn. By combining behavioral science, paid media, and automated outreach, the platform helps organizations acquire, retain, and re-engage customers without adding operational burden. The company has partnered with over 300 clients, consistently producing measurable outcomes.

Role Summary

We are seeking a Client Success Manager to oversee and expand a portfolio of education sector partners while contributing to the growth of our Client Success team. This role is suited for a marketing-savvy client leader who excels in fast-paced settings and has extensive experience managing strategic partnerships, securing renewals, and delivering quantifiable performance results.

Key Responsibilities

• Manage client relationships end-to-end, including onboarding, renewal, and account growth, ensuring campaign success and alignment with client goals.
• Serve as the primary liaison for all external client communications, building trusted advisor relationships.
• Conduct client meetings with thorough preparation, clear agendas, and effective follow-up.
• Gain in-depth knowledge of client objectives, challenges, priorities, and business cycles to enhance partnerships.
• Proactively identify risks and implement mitigation strategies to secure retention and client satisfaction.
• Collaborate with sales to drive renewals and create multi-year partnership strategies.
• Spot opportunities for upselling and account expansion through client insights and performance data.
• Align clients with appropriate products, payment plans, and long-term roadmaps for recurring revenue.
• Support executive-level planning for key clients with 1-, 3-, and 5-year growth strategies.
• Ensure timely and successful client launches by setting clear objectives, metrics, and benchmarks.
• Oversee ongoing client strategy focusing on content alignment and funnel-based performance.
• Work closely with Product Operations to monitor campaign execution, asset quality, and optimization.
• Convert performance data into actionable insights to improve outcomes and strengthen trust.
• Manage client reporting beyond dashboards, providing polished, accurate impact and ROI narratives.
• Assist with portfolio-level reporting to inform leadership of client status, risks, and growth areas.
• Create strategic reporting assets such as renewal presentations, ROI summaries, and impact models.
• Maintain clear and proactive communication of results to clients and internal stakeholders.
• Keep client data current in Salesforce for accurate tracking of milestones, renewal timelines, and growth opportunities.
• Ensure alignment across internal teams regarding account health and client expectations.

Required Qualifications

• 3 to 5 years in client success or account management with proven ability to handle strategic partnerships.
• Strong knowledge of digital marketing performance, funnel strategies, and content-driven campaign optimizations.
• Experience with higher education institutions, enrollment marketing, or education-focused organizations is highly preferred.
• Demonstrated success in driving renewals, upsells, and expanding accounts through trusted client relations.
• Excellent communication and presentation skills, comfortable engaging at executive levels.
• Proactive, detail-oriented, and confident in dynamic and evolving work environments.
• Experience creating processes, templates, or playbooks to enhance team scalability is advantageous.

Benefits

• Comprehensive health, vision, and dental insurance coverage
• Access to HSA, FSA, life and disability insurance plans
• 401(k) retirement savings plan
• Flexible Paid Time Off
• 12-week family leave policy
• Supportive remote-friendly work culture

Equal Opportunity Employer

Motimatic is committed to equal opportunity and non-discrimination on grounds including race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other protected status.