R
Customer Support Associate
Bengaluru, Karnataka, India · Tam zamanlı
Başvuran ilk kişi siz olun
- Deneyim
- 1+ yıl
- Maaş
- INR 20,000 – INR 21,000 / month
- Açılışlar
- 1
- Yayınlandı
- 4 saat önce
- Çalışma modu
- Ofiste
- Eğitim
- Herhangi bir mezun
- Uygunluk
- Graduates from any discipline with at least one year of relevant experience. Candidates willing to join immediately and having proficiency in English plus one regional language are encouraged to apply. Preference given to those experienced in sales or cosmetology/skincare sectors.
- Sürdürmek
- Başvuru yapılması gerekmektedir.
Çalışacağınız yer
İş tanımı
Role Overview
We seek enthusiastic and customer-oriented individuals to oversee the Lead Conversion Process focused on skincare and cosmetology services. This position requires managing customer inquiries, addressing concerns, and effectively turning potential leads into in-person appointments through strong communication and relationship management.
Primary Responsibilities
- Managing inbound and outbound calls related to skincare and cosmetology service inquiries.
- Understanding customer needs and providing precise details about various treatments and services.
- Converting incoming inquiries into confirmed walk-in appointments, driving lead closure efficiently.
- Handling customer doubts and complaints with professionalism to maintain a positive experience.
- Maintaining detailed call logs and updating customer data within the CRM platform.
- Ensuring high standards of customer satisfaction and service quality consistently.
Compensation & Working Conditions
- Monthly Salary: ₹21,000
- Work Setting: Onsite at office location
- Working Schedule: 6 days weekly with 1 rotational weekly off
- Shift Pattern: Rotational shifts
Eligibility Requirements
- Graduation in any discipline is mandatory.
- Immediate availability to join is preferred.
- At least 1 year of experience in sales, lead conversion, customer service, or related roles.
- Background in sales or experience within the cosmetology/skincare field is advantageous.
- Proficiency in English plus at least one additional language from Kannada, Hindi, Bengali, Marathi, or Gujarati.
Skills & Competencies
- Excellent communication and interpersonal abilities.
- Strong persuasion and negotiation skills.
- Customer-focused with effective problem resolution capability.
- Basic familiarity with CRM software and documenting customer interactions.
- Capability to thrive in a target-oriented work environment.
- Experience in lead generation, conversion, or telesales is preferred.
- Knowledge of the beauty, wellness, skincare, or cosmetology industry is a plus.
- Ability to develop and maintain constructive customer relationships.