Guest Relations Associate

Position Overview

Join St. Regis Hotels & Resorts as a Guest Relations Associate, responsible for managing guest check-ins and check-outs, room assignments, and accommodating requests such as room changes or late departures. The role includes securing payments, issuing room keys, coordinating with housekeeping for room status updates, and managing guest communications to ensure exceptional service.

Key Responsibilities

• Handle guest check-in and check-out processes efficiently, including room assignments and key activations.
• Manage payments securing all transactional activities such as cashing checks, processing vouchers, and adjusting bills accurately.
• Provide accurate rate verification and document any exceptions, ensure billing correctness.
• Communicate guest status to relevant staff and offer information and directions to guests as needed.
• Operate the telephone switchboard to manage all guest calls, inquiries, and requests, ensuring timely follow-up for guest satisfaction.
• Coordinate transportation arrangements for guests and visitors.
• Ensure security measures by notifying Loss Prevention or Security of any reported theft.
• Maintain bank cash counts at shift start and end, and handle both cash and non-cash payment methods.
• Uphold company policies and confidentiality, report workplace incidents, and contribute positively to team goals.
• Assist guests with disabilities and ensure service follows hospitality standards with professionalism and courtesy.
• Physically capable to stand, sit, or walk for prolonged periods and handle light lifting duties.

Qualifications

• High school diploma or GED equivalent is required.
• No prior related work experience or supervisory experience needed.
• No specific licenses or certifications are required.

Work Environment and Additional Information

• This is a non-management, full-time position located at Asset Area 13 - Hospitality District, New Delhi.
• The role requires adherence to Marriott International's equal opportunity employment policies promoting diversity and inclusion.
• Employees must maintain professional appearance and comply with quality assurance standards.