Hotel Receptionist

About the Venue

30 Euston Square is a prestigious Grade II* listed events venue located centrally in London, featuring meeting and conference spaces, private dining areas, and rooftop terraces. It uniquely includes a selection of boutique bedrooms, exclusive to Searcys.

Benefits

• 50% discount on all Searcys venues
• Enrollment in the Searcys pension scheme
• Up to 38 days of annual leave, depending on role
• Enhanced maternity and paternity leave
• Access to daily discounts and a communication portal
• Employee assistance program with certified Mental Health First Aiders
• Monthly wellbeing and supplier trips led by chefs
• Provision of chef whites and shoes
• Opportunity to join the WSH Group Chef Academy
• Meals provided during shifts at Searcys venues
• Birthday off to celebrate
• One day off annually to volunteer for a charity of choice
• Access to various Searcys ibelong events

Job Details

This is a 40-hour weekly position with morning and evening shifts rotating. The salary offered is 30,784 annually.

Key Responsibilities

• Serve as the initial contact point for guests and visitors, providing exceptional customer service;
• Foster and maintain a positive team culture within the department;
• Warmly welcome all guests with eye contact and a smile;
• Communicate daily events happening at the venue to visitors;
• Address visitor enquiries and requests efficiently;
• Manage visitor passes and appropriately direct guests;
• Issue day, member, and gym passes for Searcys;
• Answer calls within three rings and handle voicemails promptly;
• Transfer internal phone calls and respond to emails within 12 hours;
• Handle bedroom bookings via the Guestline system for individuals and groups through phone, email, or in person;
• Manage check-in and check-out processes for overnight guests;
• Maintain precise guest records in compliance with UK law;
• Coordinate with housekeeping about guest occupancy and special requests;
• Liaise with engineering and IT teams to report and resolve guest-related issues;
• Promote bedroom facilities during guest check-out to encourage future bookings;
• Ensure accurate billing of charges to guest accounts, including overnight stays and additional services;
• Follow established cash handling and cashing-up policies;
• Be knowledgeable about rates, promotions, corporate memberships, and related benefits;
• Maintain thorough understanding of all products and services available at 30 Euston Square and throughout Searcys venues;
• Handle guest feedback and complaints professionally; escalate to management when necessary;
• Provide cover for the Exams reception desk when required;
• Complete the Members Lounge daily checklist;
• Keep the reception and desk areas neat and presentable at all times;
• Collaborate with various departments to ensure smooth operations and guest satisfaction;
• Assist in training new staff members;
• Adhere strictly to standards, procedures, and policies as specified in the Searcys Handbook and departmental guidelines;
• Remain flexible to reasonable requests regarding hours, location, and duties.

Essential Skills

• Strong product knowledge
• Superior communication abilities
• Effective time management
• Team-oriented and supportive approach
• Outstanding customer service skills

Additional Information

Searcys is the UK's oldest caterer, established in 1847, working with London's most distinguished event spaces and notable venues nationally. Joining Searcys offers the chance to gain valuable experience under expert mentorship and become part of a company rich in heritage and pride.