HR Admin Lead

About L'Oréal and the Role

With over 100 years devoted to innovation and scientific excellence in beauty, L'Oréal aims to provide the highest quality and most responsible beauty products worldwide. The HR Admin Lead position, based in Tampa, Florida, reports to the Manager of HR Operations and Employee Support and supervises HR Data Specialists within the corporate BEST HR shared services team. The role balances hands-on data governance with people leadership to ensure data accuracy, service excellence, and compliance across all HR administrative processes. The position operates under a hybrid work model requiring three days onsite and two days remote.

Key Responsibilities

• Lead and develop a team of HR Data Specialists, ensuring accountability, maintaining high precision, and promoting excellent service delivery.
• Define performance expectations, conduct regular one-on-one meetings, and provide formal performance evaluations.
• Manage team workloads to maintain balanced capacity aligned with service level agreements and key performance indicators.
• Identify training needs and implement skill development plans focusing on HRIS platforms, data governance, and administrative procedures.
• Act as the primary escalation point for complex, sensitive HR data and administrative problems.
• Monitor and improve team performance metrics including data accuracy, resolution times, ticket volumes, and satisfaction scores.
• Establish and refine stringent data quality standards for all HR transactions in SuccessFactors and related platforms.
• Review and approve sensitive or elevated HR data transactions to uphold data integrity and regulatory compliance.
• Develop and manage dashboards tracking crucial metrics such as data accuracy, open case counts, SLA adherence, and productivity.
• Conduct regular audits to detect discrepancies and maintain system-wide data alignment.
• Collaborate with HR Technology and HR Excellence teams on process improvements, system upgrades, and user acceptance testing.
• Champion data governance principles across the BEST HR function to enforce consistent and compliant practices.
• Ensure accurate and timely execution of all HR administrative duties, including HRIS data entry, contract preparation, workflow management, employee verification processes, tuition reimbursement, policy administration, time-off tracking, unemployment claim processing, exit interview scheduling, and completion of exit checklists.
• Uphold compliance with all relevant policies, regulations, and data governance standards.
• Maintain and update SOPs and knowledge base materials for the team.
• Lead or participate in HR training sessions related to system enhancements and process adjustments.
• Partner with HR business partners, payroll, benefits, mobility, and finance departments to resolve complex data and administrative issues.
• Interface with HR Excellence teams to share data quality feedback, highlight recurring problems, and identify process improvement opportunities.
• Represent the HR Admin function in cross-departmental projects and operational initiatives.
• Inform HR business partners proactively of any data anomalies affecting their employee groups.
• Identify recurring data or process issues and report to HR Excellence with actionable improvement plans.
• Drive continuous improvement efforts to enhance efficiency, accuracy, and compliance within HR Admin.
• Promote a culture of curiosity, precision, continuous learning, and inclusion that aligns with L'Oréal's values.

Minimum Qualifications

• A bachelor's degree in Human Resources, Business Administration, Information Systems, or relevant field; equivalent experience considered.
• At least 5 years of progressive experience in HR operations, data administration, or shared services roles.
• Minimum of 2 years managing or leading teams, with a proven ability to inspire and develop staff.
• Proficient in HRIS data entry, audits, and transaction management, particularly within SuccessFactors or similar enterprise platforms.
• Experience with ServiceNow for case management is strongly preferred.
• Fluency in Microsoft Office applications including Outlook, Teams, and Excel.
• Excellent organizational, communication, and multitasking skills with high attention to detail.
• Demonstrates discretion when handling confidential information and strong critical thinking abilities.
• Ability to work effectively in a multicultural environment with a continuous improvement mindset.

Preferred Qualifications

• Spanish language skills are a significant plus.
• Familiarity with payroll data and timekeeping practices.
• Experience with automated call distribution (ACD) telephone systems.
• Advanced degrees in HR, Business, or related fields and HR certifications such as PHR, SPHR, SHRM-CP, or SHRM-SCP are advantageous.

Performance Indicators

• Accuracy rate of team data entries.
• Average resolution timeframe for data-related cases.
• Volume of tickets closed each week by the team and individuals.
• Percentage of identified and resolved data discrepancies.
• Employee and HR satisfaction measurements.
• Adherence to service level agreements.
• Team retention and development metrics.

Physical and Workplace Requirements

• Extended periods at a desk and sustained keyboard use.
• Occasional lifting of items weighing up to 25 pounds.
• Hybrid work attendance with mandated in-office presence three days weekly.

Benefits and Culture

• Competitive compensation reflective of experience.
• Comprehensive benefit programs including medical, dental, vision, 401(k), and pension plans.
• Flexible time off policies comprising paid holidays, vacation, summer Fridays, volunteer time, and vacation buy options.
• Company perks such as access to discounted company products and a monthly mobile allowance.
• Robust learning and development opportunities including e-learning platforms, mentorship, and lunch-and-learn events.
• Employee resource groups that support innovation and diversity.
• Extensive mental health and wellness programs.

Equal Opportunity and Accessibility

L'Oréal strongly supports diversity and inclusion and encourages all qualified candidates to apply, even if they do not fulfill every criterion. The company is committed to equal employment opportunity without discrimination and provides reasonable accommodations for qualified individuals with disabilities or disabled veterans upon request. Safety measures are rigorously maintained to protect employees in all work environments.