Intermediate Business Analyst - Payments Operations

Job Overview

This role as an Intermediate Business Analyst for Payments Operations, based in Toronto, Ontario, offers a hybrid working arrangement requiring onsite presence 2 days per week (Mondays and Tuesdays). The contract spans 12 months with working hours from 9 AM to 5 PM, Monday through Friday, totaling 37.5 hours weekly. Compensation ranges between C$45.00 and C$50.00 per hour.

Responsibilities

• Develop, implement, and refine automated payment operation workflows, including reconciliation and exception handling.
• Identify and champion the removal of manual processes via AI-centric automation, low-code/no-code tools, and scripting technologies.
• Collaborate with testing teams to design and sustain automated testing protocols, including system integration, user acceptance, and regression testing.
• Support and troubleshoot payment reconciliations across diverse payment methods such as real-time payments, wires, ACH/EFT, and card transactions.
• Analyze transaction data for trend identification, control improvement, and operational risk mitigation through advanced analytics and AI technologies.
• Engage cross-departmentally to translate operational requirements into scalable automation and reconciliation solutions, effectively communicating technical concepts to diverse audiences.

Qualifications and Skills

• 3 to 7 years' experience in payments, banking operations, reconciliation, automation, or operational transformation roles.
• Expertise in process automation utilizing tools like Python, SQL, Power Automate, Alteryx, and UiPath.
• Proficient in test automation and quality engineering methodologies.
• Strong analytical capabilities paired with experience in data visualization and reporting development.
• Familiarity with payment ecosystems including EFT/ACH, wire transfers, card payments, real-time payments, and ISO 20022 messaging.
• Excellent communication skills for stakeholder engagement and documentation.
• Preferred but not required: experience in large transformation programs and working with major banking institutions.

About the Employer

The client is a major multinational financial services institution operating across Canada, the U.S., and global markets, offering extensive banking and capital market products. The firm values collaboration, offers competitive benefits, and supports career progression within the financial services domain.

Additional Information

The recruiting company, Global Technical Talent, is a minority-owned staffing business dedicated to promoting diverse and inclusive workplaces, servicing sectors including banking, biotech, and retail across the U.S. and Canada.