IT Engineer

Job Overview

Realtime Biometrics India Pvt. Ltd. is hiring a Desktop Support Engineer to deliver remote technical assistance for its biometric attendance devices, access control systems, cloud-based software, and attendance management applications. The role involves diagnosing and resolving hardware and software difficulties while supporting customers through remote connection tools.

Primary Responsibilities

• Offer remote assistance to clients using platforms such as phone, AnyDesk, TeamViewer, and similar tools.
• Install, set up, and fix issues related to Realtime Biometrics attendance software and cloud solutions.
• Provide technical backing for biometric attendance devices and access control products.
• Identify and solve problems involving software, device connectivity, synchronization, and data handling.
• Help customers with software setup, creating user accounts, device enrolment, and managing attendance records.
• Configure and troubleshoot biometric device communication through LAN, WAN, TCP/IP, and cloud links.
• Refer complex technical problems to senior engineering staff when necessary.
• Keep detailed logs of service activities, customer interactions, and issue resolutions.
• Instruct customers in using products effectively and understanding software functionalities.
• Ensure every support request is addressed within the agreed turnaround times.

Required Qualifications and Skills

• Fundamental understanding of Windows OS and general computer troubleshooting.
• Basic networking knowledge including IP addressing, LAN, TCP/IP protocols, DNS, and internet connectivity.
• Proficiency with remote support software like AnyDesk and TeamViewer.
• Strong problem-solving abilities and analytical thinking.
• Clear communication skills in both spoken and written forms.
• Customer-oriented mindset capable of managing multiple simultaneous support needs.