IT Infrastructure Engineer (2nd Line)
Greater Munich Metropolitan Area · Tam zamanlı
Başvuran ilk kişi siz olun
- Deneyim
- Herhangi
- Maaş
- —
- Açılışlar
- 1
- Yayınlandı
- 2 saat önce
- Çalışma modu
- Ofiste
- Sürdürmek
- Başvuru yapılması gerekmektedir.
İş tanımı
About the Role
We are seeking a skilled 2nd Line IT Engineer to provide comprehensive support to a school campus based in Munich. This full-time, onsite position involves hands-on IT infrastructure maintenance, leading project executions, and managing key stakeholder relations. A crucial responsibility is to facilitate the shift of IT services from centralized management to dedicated local support, working collaboratively with internal IT personnel and external Managed Service Providers to ensure a smooth transition.
Responsibilities
- Deliver onsite IT infrastructure support and 2nd line technical assistance.
- Oversee and troubleshoot LAN networks, switches, firewalls, Windows Servers, and virtualized platforms.
- Administer and maintain Microsoft 365, Azure, Active Directory, Intune, and Mobile Device Management (MDM) solutions.
- Support the operational functionality of Windows 11 computers and iPad devices.
- Lead cloud migration initiatives and infrastructure-related projects.
- Coordinate with third-party MSPs and vendors to ensure service quality.
- Effectively communicate technical changes and scheduled downtimes to users without technical backgrounds.
- Assist in transitioning IT services and participate in future managed service provider procurement processes.
Requirements
- Fluency in both German and English languages.
- Demonstrated experience in the Education sector is preferred.
- Proficiency with Microsoft 365, Azure, Active Directory, Windows Server, Intune, MDM solutions, Windows 11, and network components such as LANs, switches, and firewalls.
- Experience in managing cloud migration projects successfully.
- Exceptional communication skills coupled with the ability to manage stakeholders and suppliers effectively.
- Strong organizational and project management capabilities.
About You
You are a proactive, customer-oriented IT expert who enjoys combining practical technical support with project management within educational environments. You communicate clearly with diverse audiences and can thrive in dynamic settings, ensuring dependable IT services for users.