IT Support Officer

Role Overview

As an IT Support Officer based in Dubai, this part-time hybrid position provides flexible work-from-home options. The role involves offering technical assistance to staff and virtual medical assistants, ensuring smooth operation of desktop computers, printers, and other related IT equipment.

Key Responsibilities

• Troubleshoot and resolve hardware and software complications to maintain system efficiency.
• Assist users experiencing difficulties with connectivity and access.
• Document incidents and their solutions thoroughly to maintain updated records.
• Set up and configure devices to ensure user readiness and system integrity.
• Monitor ongoing system performance and identify potential issues proactively.
• Escalate complex or unresolved technical issues to senior IT staff or external suppliers as needed.
• Collaborate closely with training and operations teams to support a reliable technological infrastructure for remote healthcare services.

Qualifications and Skills

• Strong foundation in IT support and general technical assistance.
• Competence in troubleshooting hardware, software, and network problems.
• Experience with desktop computer installation, configuration, and upkeep.
• Knowledge of printer setup, connectivity, and printing issue resolution.
• Preferably holds an IT, Computer Science, or related diploma or certification.
• Familiarity with remote support applications, ticketing platforms, and basic networking principles.
• Effective communication skills suitable for assisting users with different technical backgrounds.
• Well-organized, attentive to detail, and capable of managing multiple technical requests in a part-time hybrid setting.